topic Re: Can't access Logmein in Full Fibre

Can't access Logmein

Oldnagger1 — Tue, 11 Feb 2025 04:28:41 GMT

Norton can't access Logmein:

This site can’t provide a secure connection

secure.logmeinrescue.com sent an invalid response.

This error message happens over my home network, which is TalkTalk and when I use a hotspot from my android phone.

Is there a fix for this?

Re: Can't access Logmein

Ady-TalkTalk — Tue, 11 Feb 2025 13:06:46 GMT

Hi Oldnagger1, you say he same thing happens when you use your android phone as a hotspot. Is that still connected to your TalkTalk wifi from the broadband?

Ady

Re: Can't access Logmein

Oldnagger1 — Tue, 11 Feb 2025 16:07:03 GMT

No. The error persists when using mobile data.

Re: Can't access Logmein

Oldnagger1 — Tue, 11 Feb 2025 17:00:36 GMT

I have turned off Scam Protection now. Do you think that would solve the problem? I cannot test - it will have to wait for Norton to try to gain remote access.

Re: Can't access Logmein

Ady-TalkTalk — Wed, 12 Feb 2025 11:30:16 GMT

Mobile data has nothing to do with TalkTalk settings or the network and router. Turning off scam protection should work if it were only when using the TalkTalk connection.

Ady

Re: Can't access Logmein

Oldnagger1 — Wed, 12 Feb 2025 11:52:42 GMT

Hi Ady,

I wondered if my Scam Protection switch was lodged on my laptop as opposed to somewhere in the ether.

Norton will attempt to gain access to my laptop this evening. I'll let you know what happens.

Thanks,

Andy

Re: Can't access Logmein

Ady-TalkTalk — Thu, 13 Feb 2025 10:19:21 GMT

Hi Andy, did the Norton team get the access they needed?

Ady

Re: Can't access Logmein

Oldnagger1 — Thu, 13 Feb 2025 13:05:01 GMT

Unsurprisingly, nobody contacted me, as promised.

Thanks,

Andy

Re: Can't access Logmein

Oldnagger1 — Tue, 18 Mar 2025 21:11:16 GMT

Norton eventually contacted me. My hunch about Scam Protection was right, as they managed to log in to my desktop. Unsurprisingly, they then failed to resolve any of my problems!