topic Re: Talktalk agreed to activate VOIP but I am still waiting in Full Fibre

Talktalk agreed to activate VOIP but I am still waiting

MrJFW — Tue, 11 Feb 2025 15:45:55 GMT

I have been on full fibre for some time and frequently asked TT to port my "left behind copper" phone to VOIP. The answer has always been "NO " - because I am an existing customer - very puzzling! But finally last week they wrote to me saying that they would be charging me an additional £12 if I wished to retain my copper line!! I immediately agreed to have my number transferred to VOIP of course, and was told it would take 7 days to activate it. I am now eagerly awaiting the day - but cannot find anywhere on the TT website where I can check my VOIP activation status please HELP.

Re: Talktalk agreed to activate VOIP but I am still waiting

MrJFW — Tue, 11 Feb 2025 17:15:28 GMT

And I am hanging on with the chat line.Just about to be connected to the appropriate expert after exactly an hour and a half. Yawn

Re: Talktalk agreed to activate VOIP but I am still waiting

Chris-TalkTalk — Wed, 12 Feb 2025 08:17:28 GMT

Hi MrJFW,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

Re: Talktalk agreed to activate VOIP but I am still waiting

MrJFW — Wed, 12 Feb 2025 08:47:22 GMT

Community profile updated as requested.

eventually got through to a TT expert who asked me to confirm telno and email. But still no real date info given.

Re: Talktalk agreed to activate VOIP but I am still waiting

Debbie-TalkTalk — Wed, 12 Feb 2025 12:38:27 GMT

Hi MrJFW

I can see notes to advise that your request has been submitted and they have advised to allow 7 days.

Have you spoken to our Future Fibre team? Your Future Fibre Support Hub

There are contact details on the page I've linked to above.

Re: Talktalk agreed to activate VOIP but I am still waiting

Jonc78 — Fri, 21 Mar 2025 08:08:21 GMT

Hi, I am in a similar situation. I got a letter in January with 4 options.

1. Keep your copper landline.

2. Switch to full fibre data only.

3. Switch to full fibre with digital voice.

4. Cancel everything.

I had to decide by 11th Feb what option.

I chose to have the voip.

I have heard nothing. I rang twice. I spoke on the chat. I was told 7-10 days to wait for confirmation.

In the meantime my contract was due to expire. And rightly or wrongly I signed up to full fibre , whilst expecting correspondence on the voip to go alongside.

I have heard nothing other than "thank you for renewing your contract ".

When or what do I do to get voip on my plan?

Re: Talktalk agreed to activate VOIP but I am still waiting

Debbie-TalkTalk — Fri, 21 Mar 2025 08:15:35 GMT

Hi @Jonc78

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks

Debbie

Re: Talktalk agreed to activate VOIP but I am still waiting

Gliwmaeden2 — Mon, 24 Mar 2025 13:25:47 GMT

@Jonc78, please only follow up on your own topic where this issue already had a response from staff:

https://community.talktalk.co.uk/t5/Full-Fibre/I-have-FTTP-and-a-copper-landline-Why-can-i-not-run-a-line/td-p/3104342#M38168

They suggested that you contact the Full Fibre team directly. There is a backlog for providing VOIP with option 3, but this should have been made clear to you.