topic Sagemcom F5364 & Synology DS715 in Full Fibre

Sagemcom F5364 & Synology DS715

chorpal — Wed, 12 Feb 2025 10:12:37 GMT

Hi, I'm trying to set up external access to my Synology DS715, however when I use QuickConnect on the DSM the Sagemcom isn't listed so won't let me proceed, if I try to port forward from the router, this fails too, could someone help please?

Re: Sagemcom F5364 & Synology DS715

KeithFrench — Wed, 12 Feb 2025 10:41:34 GMT

Please can you PM me a screenshot of your port forwarding rule, so that I can check/test it for you?

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: Sagemcom F5364 & Synology DS715

KeithFrench — Wed, 12 Feb 2025 15:20:51 GMT

Hi @chorpal

I have tested 5000-5001 & 5353 as TCP & UDP they work fine.

I can't actually test UDP 1900 or 5353 as they are bound to something else on my PC.

Do you have a firewall at all on this Synology box & if so, have you allowed them through in an inbound direction?

Are you trying to test from another device connected to your WiFi, if so, these will fail due to NAT Loopback. You will need to test them from a smartphone, disconnected from your WiFi & using mobile data.