topic full fibre install.. router not showing 'green light' in Full Fibre

full fibre install.. router not showing 'green light'

jenwalden — Wed, 12 Feb 2025 12:29:33 GMT

router is not 'picking up' new fibre install

Re: full fibre install.. router not showing 'green light'

KeithFrench — Wed, 12 Feb 2025 13:22:09 GMT

What make/model of router are you using? Is the cable from the ONT plugged into a WAN socket on the router?

Re: full fibre install.. router not showing 'green light'

Anonymous — Thu, 13 Feb 2025 07:12:43 GMT

Morning,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle