topic Re: Installation PTW (Permission to work) in Full Fibre

Installation PTW (Permission to work)

chris3232 — Wed, 05 Feb 2025 20:57:51 GMT

As part of the preparation to install Fast Fibre in my home, Openreach has told TalkTalk that they need a Permission to Work (PTW) form to be signed. They informed TalkTalk that they sent this to my email address three times a few days ago. I told TalkTalk that the form hadn't arrived. Openreach doesn't talk to end users, so yesterday I spent an hour on the phone with TalkTalk being passed from department to department, which finally resulted in being told to call back in the morning.

This morning I was assured that the agent had spoken to Openreach and they had ensured Openreach had my correct email address and that I would soon get the form.

This afternoon I received a text from TalkTalk to say that they would have to cancel the installation if I didn't return the form. STILL, NO FORM HAS ARRIVED, and, yes, I did check the spam folder and even the bin. I spent an hour on the phone and chatbot with TalkTalk again this evening until it seemed all the relevant people had gone home.

Re: Installation PTW (Permission to work)

chris3232 — Thu, 06 Feb 2025 18:49:49 GMT

Still no email from Openreach but I have been assured it will be sent. I do hope so …

Re: Installation PTW (Permission to work)

Arne-TalkTalk — Fri, 14 Feb 2025 09:34:05 GMT

Keep us updated

Re: Installation PTW (Permission to work)

chris3232 — Mon, 12 May 2025 19:52:39 GMT

TalkTalk had to cancel the order and start the whole process again. Then I received a second permission to work form.

I first ordered Full Fibre on 18 Jan and I now have a 'go live' date of mid June.

I have a new post now opened to deal with the very shallow trench (45mm) dug by OpenReach contractors across my garden last week, but that's in another post

Re: Installation PTW (Permission to work)

sabelo-TT — Tue, 13 May 2025 07:12:16 GMT

@chris3232, we do apologise for any difficulties that this may have caused to you.

Re: Installation PTW (Permission to work)

DanM89 — Thu, 17 Jul 2025 13:33:44 GMT

Hi Chris,

Hoping you can help me,

how did you get this resolved ? I am having the same issue with the issue around PTW.

Thanks,

Dan

Re: Installation PTW (Permission to work)

nambuso-TT — Thu, 17 Jul 2025 15:50:34 GMT

Hi there @DanM89 Please start your own thread so that I can look into this and advise further. Thanks