topic Re: Internet Connection Constant Dropping - New Router Needed in Full Fibre

Internet Connection Constant Dropping - New Router Needed

RevZUK — Fri, 14 Feb 2025 13:50:27 GMT

Hi,

Recently I've been experiencing connection drop outs pretty much all of the time with my current Router, this is with Wi-Fi and Wired Connections.

I would like a new router to be sent out to me please.

Thanks,

Tristan

Debbie-TalkTalk — Fri, 14 Feb 2025 13:57:00 GMT

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

RevZUK — Sat, 15 Feb 2025 17:22:32 GMT

Hi Debbie,

I'm completed my profile with the info that you required.

Thanks,

Tristan

RevZUK — Sun, 16 Feb 2025 19:22:14 GMT

Hi Debbie,

I've adde the details required in my profile.

Thanks,

Tristan

Debbie-TalkTalk — Mon, 17 Feb 2025 07:44:21 GMT

Thank you. I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Debbie

Debbie-TalkTalk — Thu, 20 Feb 2025 08:19:18 GMT

Have you received the replacement router?

Debbie-TalkTalk — Wed, 26 Feb 2025 08:50:59 GMT

Do you still need help with this?