topic Re: Full Fibre free upgrade with digital voice in Full Fibre

Full Fibre free upgrade with digital voice

Alski — Thu, 13 Feb 2025 10:37:21 GMT

Had this free upgrade 3 Dec 24 still waiting for the digital voice, today my phone has been disconnected so have no way to phone for help!

Re: Full Fibre free upgrade with digital voice

Anonymous — Thu, 13 Feb 2025 12:42:01 GMT

Good afternoon,

Can I just check, did you sign up for FTTP with digital voice and it has never worked or are you wanting to add it on?

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Thu, 13 Feb 2025 13:14:15 GMT

profile updated

Re: Full Fibre free upgrade with digital voice

Alski — Thu, 13 Feb 2025 13:36:05 GMT

Hi Michelle

About FTTP, can't say if I signed up or not. As a have a land line as assumed that i would be switched over as part of the free upgrade, in fact I was told all I had to do was unplug the phone and plug it into the green port on the back of the modem.

Re: Full Fibre free upgrade with digital voice

Alski — Thu, 13 Feb 2025 18:51:54 GMT

Hi Michelle, I'd just like to stress the importance of getting this sorted ASAP as I'm currently on chemotherapy and need the phone for the hospital. Any help / guidance would be appreciated.

Thank you

Re: Full Fibre free upgrade with digital voice

Anonymous — Fri, 14 Feb 2025 06:38:08 GMT

Morning,

Apologies for the delay. I've escalated this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also contact you directly.

Thanks

Michelle

Re: Full Fibre free upgrade with digital voice

Anonymous — Mon, 17 Feb 2025 06:35:52 GMT

Morning,

Have you been contacted since my last post?

Thanks

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Mon, 17 Feb 2025 09:48:38 GMT

No.

Still getting this message

"the number you have called is currently not receiving call"

Re: Full Fibre free upgrade with digital voice

Anonymous — Mon, 17 Feb 2025 12:49:02 GMT

Hello,

Apologies, I'm still looking into this with our Faults Escalation Team. Is there also no dial tone if you try to make a call with the phone connected to the router?

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Mon, 17 Feb 2025 12:59:05 GMT

There is no dial tone. I have a wired phone and a new cordless, neither work

Re: Full Fibre free upgrade with digital voice

Anonymous — Mon, 17 Feb 2025 13:07:10 GMT

Hello,

Thanks for confirming. I've escalated this to our CEO Complaints Team now and have asked that you are contacted ASAP.

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Mon, 17 Feb 2025 13:16:18 GMT

Thank you

Re: Full Fibre free upgrade with digital voice

Anonymous — Tue, 18 Feb 2025 06:44:03 GMT

You're welcome.

Thanks

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Mon, 03 Mar 2025 14:21:59 GMT

Hi Michelle,

Sorry to bother you again but the Complaints Team should have called me today, I have no way to get in touch with them.

Could you ask them to call me please.

Re: Full Fibre free upgrade with digital voice

Anonymous — Tue, 04 Mar 2025 06:39:49 GMT

Morning,

Have you been contacted since your last post?

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Tue, 04 Mar 2025 09:10:32 GMT

Yes, many thanks

Re: Full Fibre free upgrade with digital voice

Anonymous — Tue, 04 Mar 2025 09:11:36 GMT

Morning,

Thanks for confirming 🙂

Michelle

Re: Full Fibre free upgrade with digital voice

Alski — Tue, 04 Mar 2025 18:50:58 GMT

Let down again!

Openreach was supposed to visit today but was a no show, Complaints Team did ring, said they would get onto openreach and call me back... no call back.

This is getting extremely frustrating and stressful.

Re: Full Fibre free upgrade with digital voice

Anonymous — Wed, 05 Mar 2025 06:43:43 GMT

Good morning,

I'm really sorry to hear this. Please let me know if you don't hear from our Complaints Team this morning and I will chase this for you.

Michelle