topic Re: 3rd party router in Full Fibre

3rd party router

Trenrelan — Sun, 16 Feb 2025 23:43:38 GMT

I've replaced the router on our CityFibre FTTP connection with a 3rd party router which is connected to the ONT but it can't connect to the internet.

I've setup the 3rd party router using the instructions here https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383 and I've set the VLAN ID as 101.

I believe the issue is that CityFibre FTTP uses a VLAN ID of 0 but I can't set the VLAN ID as 0 on the router I've got.

Can a change be made to the FTTP profile so that the 3rd party router will work on the CityFibre FTTP connection?

I've update my community profile to include my name, account number and contact number.

Re: 3rd party router

Anonymous — Mon, 17 Feb 2025 07:49:16 GMT

Morning,

When would be the best time for us to change the profile as there will be a downtime for up to 30 minutes?

Thanks

Michelle

Re: 3rd party router

Trenrelan — Mon, 17 Feb 2025 14:38:46 GMT

Any time is fine thanks, the new router is plugged in.

Re: 3rd party router

Anonymous — Tue, 18 Feb 2025 06:53:05 GMT

Morning,

I'm sorry for the delay. I've changed the profile now. Please let us know if there is no change in the next 30 minutes.

Thanks

Michelle

Re: 3rd party router

Anonymous — Tue, 18 Feb 2025 07:27:39 GMT

Hi,

How are you getting on?

Thanks

Michelle

Re: 3rd party router

Trenrelan — Tue, 18 Feb 2025 22:57:20 GMT

The 3rd party router is now working, thanks.

Re: 3rd party router

Anonymous — Wed, 19 Feb 2025 06:34:43 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Michelle