topic Re: Eerro external IP in Full Fibre

Eerro external IP

Jaber2024 — Mon, 17 Feb 2025 19:43:11 GMT

I just connect my new router Amazon eero. It connects but it gets to an error of External IP i tried everything possible in terms of troubleshooting but still not connecting. Please could someone help me.

Re: Eerro external IP

ferguson — Mon, 17 Feb 2025 20:12:43 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Eerro external IP

Jaber2024 — Mon, 17 Feb 2025 20:43:28 GMT

Done

Re: Eerro external IP

Chris-TalkTalk — Tue, 18 Feb 2025 08:21:47 GMT

Hi Jaber2024,

How are you getting on, are you still getting the error?

Chris

Re: Eerro external IP

Jaber2024 — Tue, 18 Feb 2025 08:23:41 GMT

Yes

Re: Eerro external IP

Chris-TalkTalk — Tue, 18 Feb 2025 09:24:29 GMT

OK, could I just ask, are you an ex-Shell customer? If you are then have you tried contacting the Shell migration team, they should be able to help

Chris

Re: Eerro external IP

Jaber2024 — Tue, 18 Feb 2025 09:25:58 GMT

Absloute rubbish I'm supposed to work from home today. I've been migrated ages ago. She'll got nothing to do with this

Re: Eerro external IP

Chris-TalkTalk — Tue, 18 Feb 2025 15:17:40 GMT

Which router did you use previously to the eero?

Chris