upgrade speed problems

tinbin1 — Tue, 18 Feb 2025 18:24:01 GMT

ive just upgraded to fibre500 and my download speed keep dropping speed

goes from 500meg then to 200 then 100 and 50 and 10 then back up slowly

then back down again.....

thanks craig

Re: upgrade speed problems

KeithFrench — Tue, 18 Feb 2025 22:22:21 GMT

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

Re: upgrade speed problems

tinbin1 — Wed, 19 Feb 2025 01:23:07 GMT

my pc dont use wifi wired only

thanks for the info....

craig

Re: upgrade speed problems

Anonymous — Wed, 19 Feb 2025 06:42:34 GMT

Hi craig,

Can I just confirm, are you using an eero? Have you tried powering down the eero and the ONT for 30 minutes and then re-tested the speed again?

Thanks

Michelle

Re: upgrade speed problems

tinbin1 — Wed, 19 Feb 2025 11:06:42 GMT

hi michelle

yes am using a eero , ive turn off the eero for 20min looks like the speed is ok now...

i will keep a check on it.. and get back to u if any problem

thanks a lot

craig

Re: upgrade speed problems

Anonymous — Wed, 19 Feb 2025 11:08:09 GMT

Hi craig,

Ok thanks for the update and please let us know if do you experience any drop in speeds.

Thanks

Michelle

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