topic Re: how to keep the Eero alive? in Full Fibre

how to keep the Eero alive?

ypwlng — Sat, 22 Feb 2025 15:11:32 GMT

OK so I am using my own router connected directly to the fibre ONT. I am happy with this.

I will keep the Eero because if TalkTalk wants to troubleshoot my guess is they will want me to connect the Eero directly to the ONT.

However I have noted reports on the web, that if the Eero is not connected to TalkTalk - then after some time it will be disabled/bricked.

The simplest for me will be to plug in my Eero into my existing router/switch, and turn it on a few times a year or whenever I feel like it. I may also decide in the future to use it in Bridge mode so that it functions as an extra WiFi access point.

However this means that the Eero is not directly connected to the ONT, rather it is connected behind my router - i.e. double-NAT.

My question is whether this is sufficient for the Eero to 'phone home' to TalkTalk so that it does not get disabled.

Thanks

Re: how to keep the Eero alive?

Anonymous — Sat, 22 Feb 2025 15:46:52 GMT

"However I have noted reports on the web, that if the Eero is not connected to TalkTalk - then after some time it will be disabled/bricked"

How can they brick the router if its not powered on and not connected to the internet?

Many customers post that they use their own routers because they have more Ethernet ports etc i have never seen one warned by support staff here that they must use their eero occasionally to keep it working.

Have you any links to these reports?

Re: how to keep the Eero alive?

ypwlng — Sat, 22 Feb 2025 15:59:43 GMT

lots of these reports, searcheable on Google - typically related to people having purchased a TalkTalk Eero from ebay and using it outside of TalkTalk network.

To be clear - I am not wanting to sell my Eero. As mentioned in my original post I am keeping it in case a fault develops with my FTTP and TalkTalk wants me to connect the Eero as part of the troubleshooting process. However I would rather not disconnect my entire network just to plug-in the Eero from time to time. It would be much easier if I just plugged-in my Eero into my own router.

If I plug-in my Eero to my own router, then it gets its own internal IP from my own router - i.e. not a TalkTalk IP. Therefore I don't know if that counts as being plugged into a non-TalkTalk network. Even though my own router is connected to TalkTalk.

Re: how to keep the Eero alive?

Billx — Sat, 22 Feb 2025 16:53:19 GMT

Hi, @ypwlng

I don't think connecting your Eero behind your own router would count as being connected to TalkTalk via the Eero.

If you would have to, I think you'd have to connect your Eero directly via your ONT.

Bill

Re: how to keep the Eero alive?

Anonymous — Sat, 22 Feb 2025 21:06:52 GMT

"lots of these reports, searcheable on Google - typically related to people having purchased a TalkTalk Eero from ebay and using it outside of TalkTalk network"

Shame you didn't mention the eero's you were discussing have been sold they are the property of TalkTalk are you really surprised they can block them when they are being used by a non TT customer again i will say i have never seen any customer mention their eero being bricked due to lack of use and i have been on the forum many months.

Re: how to keep the Eero alive?

ypwlng — Sat, 22 Feb 2025 21:19:26 GMT

I am a TalkTalk customer and that is the Eero provided by TalkTalk for me.

Re: how to keep the Eero alive?

ferguson — Sat, 22 Feb 2025 22:09:22 GMT

The eeros supplied by TalkTalk are locked down to the account once activated. And cannot be activated without a TalkTalk connection. So no issues should arise for you as and when and if you choose to use it.

Re: how to keep the Eero alive?

Chris-TalkTalk — Mon, 24 Feb 2025 07:16:57 GMT

Hi ypwlng,

As ferguson has said, the eero should continue to work on your connection even if it hasn't been used for an extended period of time

Chris

Re: how to keep the Eero alive?

Billx — Mon, 24 Feb 2025 13:31:17 GMT

The OP's original question was

"My question is whether this is sufficient, (ie when the Eero is connected behind my router) for the Eero to 'phone home' to TalkTalk so that it does not get disabled."

So the answer is the Eero doesn't 'phone home' and is always enabled.

Bill