topic Re: Order Number in Full Fibre

Order Number

Dazzler1984 — Sat, 22 Feb 2025 20:26:46 GMT

Hey, I’ve spoke to customer service but they said they didn’t know what I was asking for, I’m needing my order number starting with N so that I can submit my claim for cashback on my order purchase. How or where can I find this please as it doesn’t seem to be on my account or any emails from TalkTalk Thanks.

Re: Order Number

Divsec — Sun, 23 Feb 2025 06:45:47 GMT

Hi @Dazzler1984 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Order Number

Dazzler1984 — Sun, 23 Feb 2025 16:01:27 GMT

Hi thanks for your reply. Has my account number been added to my profile now? The web page doesn’t seem to be working properly on my phone but I think I’ve done it correctly. Thanks.

Re: Order Number

Divsec — Sun, 23 Feb 2025 16:04:00 GMT

Hi @Dazzler1984 thanks for that, the team will be back in work tomorrow and should be able to get the answer for you during the day.

Re: Order Number

Arne-TalkTalk — Mon, 24 Feb 2025 13:24:57 GMT

Hi Dazzler1984

I have pm'd you the order ref.

Regards