topic Re: Old router in Full Fibre

Old router

Bjfish — Sun, 23 Feb 2025 14:58:28 GMT

Now been upgraded too full fibre do I need to send my old router back to talk talk

Re: Old router

Anonymous — Sun, 23 Feb 2025 15:20:47 GMT

Yes you should have received a bag and postage label with your new router.

Re: Old router

Bjfish — Sun, 23 Feb 2025 15:30:04 GMT

Ok thank you there was nothing in the box ,I will get in touch with talk talk and see what happens

Re: Old router

Anonymous — Sun, 23 Feb 2025 16:49:27 GMT

No rush to get it back, the support staff will pick this up on Monday and will be able to arrange a bag and label to be sent.

I found this in the forums -

At TalkTalk, we're doing all we can to protect the environment. When you leave us, upgrade your service, or receive a replacement for faulty kit, we will ask that you return your equipment for recycling.

We currently recycle the following products:

TalkTalk Wi-Fi Hub and Wi-Fi Hub 2
Amazon eero 6 and eero 6 Pro
TalkTalk TV Hub and 4K TV boxes
TalkTalk Wi-Fi Booster
TalkTalk GFast Modem

Returning your TalkTalk equipment is really easy and helps our cause to stop more plastic ending up in landfill. If we're able to reuse your devices, we will send you a pre-paid postage bag so you can send your kit back to us free of charge (return address may mention TalkTalk or Ingram returns). When we receive your equipment, we'll reuse some of the parts and recycle the rest. You also have the option to send any equipment that isn't supplied by TalkTalk to us for free, which we'll recycle for you.

Re: Old router

Karl-TalkTalk — Mon, 24 Feb 2025 06:54:29 GMT

Hi Bjfish

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: Old router

Bjfish — Mon, 24 Feb 2025 07:40:56 GMT

All sorted now thank you

Re: Old router

Karl-TalkTalk — Mon, 24 Feb 2025 07:42:12 GMT

No Problem 🙂

Karl