topic Re: Delay compensation in Full Fibre

Delay compensation

-hopeful- — Sat, 22 Feb 2025 20:17:11 GMT

Hi, not posted before.
I have had 3 long chats on chat box with various advisors reference the compensation I was told I was due, as my full fibre upgrade was delayed by a month. I was promised delayed compensation in December,January and now February. With empty promises from all the advisers. I am very frustrated and not sure what I can do. Any helpful advise ?

Re: Delay compensation

Divsec — Sun, 23 Feb 2025 06:47:15 GMT

Hi @-hopeful- the team here can help with this. They work weekdays

your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

Re: Delay compensation

Arne-TalkTalk — Mon, 24 Feb 2025 13:17:14 GMT

Hi -hopeful-

I have asked the Auto compensation team to investigate,

Once the investigation is complete you will receive an SMS/Email.

Regards

Re: Delay compensation

-hopeful- — Sat, 01 Mar 2025 21:21:21 GMT

Hi,

I have not heard anything, but did just receive my end February bill and again no sign of auto compensation. How long should it be till I hear anything?

kind regards kim

Re: Delay compensation

Gliwmaeden2 — Sat, 01 Mar 2025 21:44:30 GMT

Normally auto compensation kicks in within 30 days of resolution of the issue, but if Arne only got your message last week, it might take that sort of time after the issue is picked up, @-hopeful-.

I'll re-escalate this for you. Staff will be back on here after the weekend to follow up.

Re: Delay compensation

Arne-TalkTalk — Mon, 10 Mar 2025 11:52:25 GMT

You will get an SMS/Email when the investigation is complete

Re: Delay compensation

-hopeful- — Fri, 14 Mar 2025 18:21:04 GMT

Hi,

lost faith now as I have been told too many times that I am getting this compensation but it’s been since December now so hope is dwindling. Thanks for trying to help though.

Re: Delay compensation

Gliwmaeden2 — Fri, 14 Mar 2025 18:56:03 GMT

Assume that the 30 days started when Arne first picked up your post, @-hopeful-, as they didn't look into the issue before that.

Worth giving it another couple of weeks!

Re: Delay compensation

-hopeful- — Wed, 26 Mar 2025 18:48:57 GMT

Hi,

I just wanted to thank Arne and Gliwmaeden 2 for help with my delayed compensation problem. Not sure how it happened but I finally got a call from complaints dept and I have now received the full payment. Thank you both for any part you may have played in that, thank you 🙏

Re: Delay compensation

Gliwmaeden2 — Wed, 26 Mar 2025 19:45:05 GMT

Lovely to hear that it's all sorted at last, @-hopeful-. Thank you for the update.