topic Re: WiFi Booster in Full Fibre

WiFi Booster

Chessewax — Tue, 25 Feb 2025 20:53:52 GMT

Hi,

I would like to get a work signal booster the second floor of my house is getting such a weak signal and considering we’ve bought a very good expensive package I don’t think this is very acceptable.

Re: WiFi Booster

KeithFrench — Tue, 25 Feb 2025 22:05:20 GMT

Which make/model of router do you have & what package are you on?

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 07:56:51 GMT

I am on Talk Talk Full Fibre and my box is the EERO one.

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 07:57:49 GMT

Fibre 900

Re: WiFi Booster

KeithFrench — Wed, 26 Feb 2025 08:30:46 GMT

Ok thanks. Who provided your full fibre 900, Open reach or CityFibre?

How many Eero Pro 6s were you provided with?

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 09:55:23 GMT

Just the One we were supplied with it’s perfect fine in the room the router is however the room upstairs directly above it the signal is terrible.
openreach installed it.

Re: WiFi Booster

Debbie-TalkTalk — Wed, 26 Feb 2025 10:00:04 GMT

Hi @Chessewax

Apologies for this.

I can send you an additional eero, are you happy for me to arrange this?

Re: WiFi Booster

KeithFrench — Wed, 26 Feb 2025 10:02:29 GMT

@Chessewax

I thought that FF 900 got two eero Pro 6s, not the one. Either way @Debbie-TalkTalk is going to sort it for you.

Re: WiFi Booster

Debbie-TalkTalk — Wed, 26 Feb 2025 10:03:18 GMT

Thanks for your help @KeithFrench

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 10:03:53 GMT

Hi,

would this need to be plugged into an Ethernet port as the only one we have is downstairs. We ideally need one that just needs plugging into a wall socket?

Re: WiFi Booster

KeithFrench — Wed, 26 Feb 2025 10:24:23 GMT

You just need a mains socket for it, Whilst Ethernet can be used, the normal connection between the eeros is over WiFi.

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 10:25:17 GMT

Brilliant that would be perfect if we could arrange one to be sent out please. Hopefully will fix the connection issue

Re: WiFi Booster

Debbie-TalkTalk — Wed, 26 Feb 2025 10:27:04 GMT

Hi @Chessewax

Please can you add your name and TalkTalk account number to your Community Profile, I can then send the additional eero for you.

Thanks

Debbie 🙂

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 10:30:23 GMT

Should all be completed now 😀

Re: WiFi Booster

Debbie-TalkTalk — Wed, 26 Feb 2025 10:43:11 GMT

Hi @Chessewax

Thank you. I've asked our order management team to order the eero for you.

I will post back here to confirm once the eero has been ordered.

Debbie

Re: WiFi Booster

Chessewax — Wed, 26 Feb 2025 10:43:45 GMT

Brilliant, thanks a lot for your help

Re: WiFi Booster

Anonymous — Wed, 26 Feb 2025 12:56:15 GMT

@Chessewax

https://youtu.be/B1pv8bMfEtA?feature=shared&t=306

Re: WiFi Booster

Debbie-TalkTalk — Thu, 27 Feb 2025 07:43:07 GMT

Morning @Chessewax

You should receive the eero within the next 72hrs.

Please let us know how you get on.

Thanks

Debbie

Re: WiFi Booster

Chessewax — Thu, 27 Feb 2025 08:26:24 GMT

Amazing, thank you very much for all your support.

Re: WiFi Booster

Debbie-TalkTalk — Thu, 27 Feb 2025 08:34:30 GMT

Hi @Chessewax

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie