topic Re: Issues with Eero router for WiFi calling in Full Fibre

Issues with Eero router for WiFi calling

Andydav66 — Thu, 25 Apr 2024 15:01:42 GMT

Hi gave constant issues with WiFi calling with eero router on full fibre. I have 2 eero 6’s in a mesh. Nearly every call the other person can no longer hear me after 4 or 5 seconds if at all on the call. I have turned off ipv6. I have an iPhone 14 latest version and turned off WiFi assist. I have tried with one router connected and still the same issue. To resolve it I have connected my old TP link router direct which allows successful calls, so the eero routers look to be the issue. Any thoughts on what to do

Re: Issues with Eero router for WiFi calling

Anonymous — Fri, 26 Apr 2024 06:21:41 GMT

Hi Andy,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Issues with Eero router for WiFi calling

Andydav66 — Fri, 26 Apr 2024 08:17:35 GMT

I have updated it

Re: Issues with Eero router for WiFi calling

Anonymous — Fri, 26 Apr 2024 08:23:56 GMT

Morning Andy,

Great, thank you. I've passed this over to our Devices Manager now and I will post back as soon as I receive an update.

Thanks

Michelle

Re: Issues with Eero router for WiFi calling

Andydav66 — Fri, 26 Apr 2024 08:35:33 GMT

Update on this,

1. Wifi Calling works at other houses including one with Talk talk and an Eero router

2. It works fine at my own house since i have swapped out the two EERo routers for TP-Link routers set up in a mesh system

3. From what i can see the Eero routers have the latest software

Re: Issues with Eero router for WiFi calling

Anonymous — Fri, 26 Apr 2024 09:02:23 GMT

Thanks for the additional info Andy. Our Devices Manager is taking a look now and will also raise it with eero.

Michelle 🙂

Re: Issues with Eero router for WiFi calling

Anonymous — Tue, 30 Apr 2024 06:10:44 GMT

Hi Andy,

I'm sorry for the delay. I've chased this for an update with the team now.

Thanks

Michelle

Re: Issues with Eero router for WiFi calling

Anonymous — Tue, 30 Apr 2024 08:17:22 GMT

Morning Andy,

Our Devices Manager has advised that eero are still investigating this so I should hopefully know more over the next few days.

Michelle

Re: Issues with Eero router for WiFi calling

Andydav66 — Tue, 30 Apr 2024 10:23:55 GMT

Thank you for the update, do they need any other information

Re: Issues with Eero router for WiFi calling

Anonymous — Tue, 30 Apr 2024 11:04:51 GMT

Hi Andy,

Not at the moment thank you 🙂

Michelle

Re: Issues with Eero router for WiFi calling

Andydav66 — Thu, 02 May 2024 16:54:59 GMT

Is there any update on this please

Re: Issues with Eero router for WiFi calling

Anonymous — Fri, 03 May 2024 05:18:28 GMT

Hi Andy,

Apologies for the delay. I spoke with our Devices Manager yesterday afternoon and he advised that eero are still investigating this. He has chased this for an update and will let me know as soon as they come back to him.

Thanks

Michelle

Re: Issues with Eero router for WiFi calling

Anonymous — Thu, 09 May 2024 07:05:31 GMT

Morning Andy,

I've not forgotten your post and I'm still chasing this for an update for you.

Michelle

Re: Issues with Eero router for WiFi calling

Andydav66 — Thu, 09 May 2024 14:38:29 GMT

I’m not impressed with the response on this, it’s almost 2 weeks now. I’m fortunate that I have my old routers still

Re: Issues with Eero router for WiFi calling

Anonymous — Fri, 10 May 2024 05:09:05 GMT

Hi Andy,

I'm really sorry about this. I will continue to chase this until we know more back from eero.

Michelle

Re: Issues with Eero router for WiFi calling

Anonymous — Tue, 14 May 2024 07:44:07 GMT

Hi Andy,

I'm still here and chasing this daily. Our Devices Manager also is chasing this with eero directly.

Michelle

Re: Issues with Eero router for WiFi calling

Anonymous — Wed, 22 May 2024 10:52:51 GMT

Hi Andy,

I've been asked if you could try the wifi calling again please and if the same issue is still happening then could you make a note of the date and time that this happens exactly as we need to re-check the logs to see what is happening on our side.

Thanks

Michelle

Re: Issues with Eero router for WiFi calling

Andydav66 — Thu, 23 May 2024 15:56:09 GMT

Hi i got fed of waiting and contacted Eero direct who gave me a response in 2 days and a solution. I would have throught Talk Talk with the number of units they had purchased would have some form of preferential support.

This was the solution for the record which may be useful to add into your KB

In the meantime, I kindly request your assistance in updating your DNS settings. To ensure a seamless process, please follow the steps outlined below:

Open the eero app on your mobile device.
Navigate to the "Discover" tab.
Toggle off the "Advanced Security" feature to temporarily disable them.

Once completed, proceed with changing the DNS settings by following these instructions:

Tap on "Settings" (located in the bottom right corner).
Select "Network Settings."
Tap on "DNS."
Choose "Custom DNS" from the options provided.
For IPv4 Primary, enter "8.8.8.8"
For IPv4 Secondary, enter "8.8.4.4"
Tap "Save" in the top right corner of the screen to apply the changes.

Please note that this action will result in a reboot of your network to propagate the new settings across your devices.

Thank you for your cooperation in this matter. Should you encounter any difficulties or require further assistance, please do not hesitate to reach out

Re: Issues with Eero router for WiFi calling

Anonymous — Fri, 24 May 2024 05:35:52 GMT

Hi Andy,

I've fed this straight back to the team now. I'm really sorry that we couldn't resolve this in the first instance for you. Is everything now working ok for you?

Thanks

Michelle

Re: Issues with Eero router for WiFi calling

Paulcostello24 — Wed, 26 Feb 2025 15:08:58 GMT

I have the same issues on both iPhone 14 & 15, it's almost if the eero routers are trying to swap you to nearest mesh unit with strongest signal but been really bad today for some reason.

im already using the google dns settings as well, tried cloudflare dns and same problems.