topic TalkTalk charging extra for copper so I switched to fibre but I realized it may not be installed in Full Fibre

TalkTalk charging extra for copper so I switched to fibre but I realized it may not be installed

dditsova — Thu, 27 Feb 2025 20:25:25 GMT

Hello,

I have been contacted by TalkTalk about increased charges to landline linked connections starting April and saw the option to not increase the charge but switch to Full fibre. I have realized now that my current router connection may not be full fibre (master socket 5C) and cannot find how to request an installation of FTTP to my property with TalkTalk? Could someone pleases help me figure out how to request this from them?

Re: TalkTalk charging extra for copper so I switched to fibre but I realized it may not be installed

Gliwmaeden2 — Thu, 27 Feb 2025 21:09:54 GMT

It's a totally new installation, @dditsova.

You need to look at offers on the main Talktalk website and if you put in your postcode, check availability.

If you want to keep the use of your landline phone number, order VOIP, so NOT data only.

This usually entails ordering in person over the phone [03451 720088] or use Chat.