topic Cant connect in Full Fibre

Cant connect

Barbara63 — Fri, 28 Feb 2025 20:52:47 GMT

My router is flashing orange and I can't connect to network or Internet. I've followed all the troubleshoot advice, including connection test all showing OK. Spoke to tech support who said must be router, have had a replacement and still having same issue. Anyone had any similar experience, any remedies or solutions you were provided with?

Thanks

Re: Cant connect

Gliwmaeden2 — Fri, 28 Feb 2025 22:58:06 GMT

Staff will respond after the weekend, @Barbara63.

Ensure that your profile information is complete for staff to identify your account.

Go via your avatar; settings. Personal Information. SAVE CHANGES.

Re: Cant connect

Anonymous — Mon, 03 Mar 2025 07:16:45 GMT

Hi Barbara,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle