topic Re: No internet for three weeks in Full Fibre

No internet for three weeks

Desreynolds — Tue, 04 Mar 2025 19:03:40 GMT

I’ve had no internet for three weeks and cannot get any help from talk talk

my router just flashes orange at varying speeds

I innocently assumed I could phone up and get support - but you’ve “changed the way you do things” and it just sends me a text then cuts me off

So I try the hideous chat thing and that just leaves me hanging and no one responds

last week I got far enough that someone sent me a new router - but that did nothing - the new router has the same flashing orange light

how am I supposed to get any help !!!!!!!

Re: No internet for three weeks

Anonymous — Tue, 04 Mar 2025 19:22:45 GMT

Try turning the ONT and router off for at least 30 minutes then try again.

Have you tried a different ethernet cable?

What lights are on on the ONT and what colour?

Have you tried resetting the router using the reset button?

Re: No internet for three weeks

Anonymous — Wed, 05 Mar 2025 06:45:34 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle