topic Re: Sagemcom router has failed and talktalk can't seem to order a replacement in Full Fibre

Sagemcom router has failed and talktalk can't seem to order a replacement

lynn1234 — Tue, 04 Mar 2025 19:53:29 GMT

I have a failed sagemcom router and talktalk can't/won't order me a new one. It has been two weeks and each time they say it's been ordered but when I finally get through on the chat they say their system was broken and it hasn't actually been ordered. They have been lying about it and then disconnecting me from the chat.

I have tried to raise a complaint and I get stuck on the live chat waiting to be connected. I am now wanting to cancel as talktalk have not been able to rectify this within a reasonable timeframe. They can't send me a case reference or even a tracking number.

Re: Sagemcom router has failed and talktalk can't seem to order a replacement

fr8ys — Tue, 04 Mar 2025 20:18:02 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Sagemcom router has failed and talktalk can't seem to order a replacement

Debbie-TalkTalk — Wed, 05 Mar 2025 07:11:29 GMT

Hi @lynn1234

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Sagemcom router has failed and talktalk can't seem to order a replacement

Debbie-TalkTalk — Fri, 07 Mar 2025 12:30:26 GMT

Hi @lynn1234

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks