topic Re: Permanent Logging Fault in Router Fast-5464 in Full Fibre

Permanent Logging Fault in Router Fast-5464

Billx — Tue, 04 Mar 2025 20:57:39 GMT

About the 18-02-2025, the router was automatically updated from SG4K100206 to SG4K100208
Several days later, I noticed that the router transaction logging had been fully cleared.
I wondered if TalkTalk had nicely cleared it, to include my very old logging records.
It is now 04-03-2025. No new logs recorded. What the hell is going on?
It seems that TalkTalk has fully disabled the logging function or there's a major fault in SG4K100208. I assume this also applies to Router Fast-5364.

First TalkTalk disallows the manual installation of router updates.

Now TalkTalk disables the logging function.

It is important that this is investigated and reinstated very very soonish.

Bill

Re: Permanent Logging Fault in Router Fast-5464

Gliwmaeden2 — Tue, 04 Mar 2025 21:21:20 GMT

The Devices team have been working on the issue since the weekend, @Billx.

Re: Permanent Logging Fault in Router Fast-5464

Billx — Tue, 04 Mar 2025 21:30:34 GMT

Thanks, @Gliwmaeden2

Re: Permanent Logging Fault in Router Fast-5464

Billx — Mon, 17 Mar 2025 17:29:12 GMT

The devices team must be very slow, when it's now the 17th March.

All they have to do is turn the logging switch back on.

This should be turned back on now.

Bill

Re: Permanent Logging Fault in Router Fast-5464

Debbie-TalkTalk — Tue, 18 Mar 2025 07:32:38 GMT

Hi @Billx

Our Devices Team have raised this to Sagemcom, we are awaiting further updates.

Thanks

Debbie

Re: Permanent Logging Fault in Router Fast-5464

Billx — Tue, 18 Mar 2025 11:12:58 GMT

Thanks much, @Debbie-TalkTalk

That does not sound very positive.

Bill

Re: Permanent Logging Fault in Router Fast-5464

Debbie-TalkTalk — Tue, 18 Mar 2025 11:44:45 GMT

Hi @Billx

I will check for an update on this.

Re: Permanent Logging Fault in Router Fast-5464

Billx — Tue, 18 Mar 2025 12:03:34 GMT

By the way, @Debbie-TalkTalk

A minor issue, does anyone know how to get rid of '+ Add Products', at the bottom of each of my messages?

Thanks

Bill

Re: Permanent Logging Fault in Router Fast-5464

Debbie-TalkTalk — Thu, 20 Mar 2025 09:19:28 GMT

Hi @Billx

The issue with the router logs is still under investigation with our Devices Team and Sagemcom, there are no timescales for resolution at the moment, sorry.

Re: Permanent Logging Fault in Router Fast-5464

Billx — Thu, 20 Mar 2025 17:27:01 GMT

There's not much to investigate.

Just look at the whole firmware, and see where the new changes have caused problems.

Bill

Re: Permanent Logging Fault in Router Fast-5464

Debbie-TalkTalk — Fri, 21 Mar 2025 06:22:16 GMT

Hi @Billx

This will most likely be resolved in the next firmware version.

Re: Permanent Logging Fault in Router Fast-5464

Billx — Fri, 21 Mar 2025 14:55:15 GMT

OK @Debbie-TalkTalk