topic Re: not happy with my service in Full Fibre

not happy with my service

timsouthwood — Mon, 03 Mar 2025 19:25:47 GMT

ive been waiting 3 weeks for openreach to install full fibire (two cancelled appointments) finally installed it today (i was not home my mum was there and she knows nothing about it ) as openreach come early came home from work checked my speed and only getting 150mbs down phoned talktalk only from them to tell me my full fibire is not actived there end and now i have to wait another 3-5 days while the look into it and sort it out not acceptable

Re: not happy with my service

ferguson — Mon, 03 Mar 2025 19:30:55 GMT

Which speed package did you sign up to?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: not happy with my service

timsouthwood — Mon, 03 Mar 2025 19:34:04 GMT

full fibire 900

Re: not happy with my service

ferguson — Mon, 03 Mar 2025 19:45:12 GMT

OK. Do complete your community profile as I mentioned and then the support team can look into this for you.

Re: not happy with my service

Chris-TalkTalk — Tue, 04 Mar 2025 12:26:55 GMT

Hi Tim,

Can you just confirm that the telephone number in your community profile is your current TalkTalk home telephone number

Thanks
Chris

Re: not happy with my service

timsouthwood — Tue, 04 Mar 2025 12:37:55 GMT

I didn't type number correctly it's fixed now

Re: not happy with my service

Chris-TalkTalk — Tue, 04 Mar 2025 12:47:26 GMT

Thanks. Which lights are currently on, on the ONT?

Chris

Re: not happy with my service

timsouthwood — Tue, 04 Mar 2025 12:56:32 GMT

All 3

Re: not happy with my service

Chris-TalkTalk — Tue, 04 Mar 2025 14:57:18 GMT

And your service seems to be working OK apart from the speed?

Chris

Re: not happy with my service

timsouthwood — Tue, 04 Mar 2025 15:27:37 GMT

Yes all seems to be working OK except the speed getting 151mbps when I signed up for full fibire 900

Re: not happy with my service

Chris-TalkTalk — Tue, 04 Mar 2025 15:43:09 GMT

OK thanks. Could I just ask, are you the account holder?

Chris

Re: not happy with my service

timsouthwood — Tue, 04 Mar 2025 15:49:53 GMT

No it's my mother's account

Re: not happy with my service

Chris-TalkTalk — Wed, 05 Mar 2025 14:46:46 GMT

OK thanks, do you know how your Mother placed the order?

Chris