topic Re: Full Fibre Install Issue in Full Fibre

Full Fibre Install Issue

U913137 — Fri, 07 Mar 2025 16:46:52 GMT

Could you tell me the status of my Installation please. City fibre visited Wednesday (5/3) to install but identified a blockage somewhere in the pavement when they tried to run the fibre from the end of our drive back to the cabinet. They said someone would visit later that day or on Thursday but I have heard nothing. I can’t find anywhere in my account where I can track any progress.

Re: Full Fibre Install Issue

ferguson — Fri, 07 Mar 2025 17:00:48 GMT

The support team here won't be back online until Monday. It will be quicker if you get in touch with customer services directly, contact details and opening hours can be found here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Full Fibre Install Issue

U913137 — Fri, 07 Mar 2025 17:25:51 GMT

I have more faith in the support team here thanks so I can wait until Monday

Re: Full Fibre Install Issue

Chris-TalkTalk — Mon, 10 Mar 2025 07:45:56 GMT

Hi U913137,

Have you heard anything from City Fibre since your last post?

Chris

Re: Full Fibre Install Issue

U913137 — Mon, 10 Mar 2025 11:13:20 GMT

Nothing Chris

Re: Full Fibre Install Issue

Chris-TalkTalk — Mon, 10 Mar 2025 15:30:40 GMT

I've checked the City Fibre systems and this is the latest update that we have - We have City Fibre Specialist Partners scheduled to attend by 17/03/2025 to further investigate and resolve the issues identified earlier by our City Fibre Engineers. If we require your customer to be home, we will reach out and ask for you to get the customer's availability.

I'm sorry this is taking so long to resolve, apologies for any inconvenience

Chris

Re: Full Fibre Install Issue

U913137 — Mon, 10 Mar 2025 15:53:06 GMT

Thankyou Chris, 17th is OK for us if we are needed

Re: Full Fibre Install Issue

Chris-TalkTalk — Tue, 11 Mar 2025 07:05:15 GMT

OK thanks 🙂