topic Re: Digital switch over in Full Fibre

Digital switch over

Vandriver1 — Tue, 11 Mar 2025 13:55:30 GMT

Telephoned the help line and after a prolonged discussion with 3 people, I do not have the correct router to allow digital voice. The updated router ( with a telephone connection port) is now being sent to me; delivery expected within 3 to 5 days!
My landline service is no longer working, which is extremely inconvenient!

Re: Digital switch over

Chris-TalkTalk — Tue, 11 Mar 2025 13:58:40 GMT

Hi Vandriver1,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Digital switch over

Vandriver1 — Tue, 11 Mar 2025 15:49:25 GMT

Details updated!

Re: Digital switch over

Chris-TalkTalk — Wed, 12 Mar 2025 11:30:36 GMT

Thanks for updating your profile. It looks as though a router was ordered earlier today so it should hopefully be dispatched tonight

Chris

Re: Digital switch over

Vandriver1 — Fri, 14 Mar 2025 20:30:43 GMT

Thank you!

Received the new Router today, and now it’s up and running with my phone is connected to the Digital system.
Thankfully switching the Router wasn’t as complicated as I feared. My coping skills aren’t great at the moment, and new advancements in technology seem too daunting for me to understand and process these days.

Anyway it was 3 days without the phone line, and I’m extremely glad to have the service back.

Thanks to everyone who helped and supported me.

Re: Digital switch over

Debbie-TalkTalk — Mon, 17 Mar 2025 07:32:55 GMT

Hi Vandriver1

I'm so glad to hear that everything is working now, thank you for letting us know.

Debbie 🙂