topic Re: WiFi Is down in Full Fibre

WiFi Is down

Jonny99 — Sun, 16 Mar 2025 09:11:10 GMT

Two days ago my WiFi went down and was showing an amber light, I’ve conducted a line test that says there is no issues with the line. I was then told to turn the router off for 20 mins which did nothing. I’ve done a reset on the router and no change. I’ve tried multiple times to get in contact with somebody on the live chat and had no help. Most recently this morning I’ve had the chat shut down twice saying agents will be available from 8am, despite messaging past 8am. Any suggestions?

Re: WiFi Is down

fr8ys — Sun, 16 Mar 2025 11:42:35 GMT

Hi,
You are in the staff's queue for a response, but they are not back here until tomorrow.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: WiFi Is down

Anonymous — Sun, 16 Mar 2025 12:58:14 GMT

@Jonny99

Give this a try it may get you online on one device while you wait for help -

Router broken or not connecting to the internet - you can still get connected in an emergency.

https://community.talktalk.co.uk/t5/Full-Fibre/Router-broken-or-not-connecting-to-the-internet-you-can-still/m-p/3101621#M37561

Re: WiFi Is down

Chris-TalkTalk — Mon, 17 Mar 2025 08:26:04 GMT

Hi Jonny99,

If you still need assistance can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris