topic Re: Not received router, Engineer coming in 3 days in Full Fibre

Not received router, Engineer coming in 3 days

K8SE10 — Tue, 18 Mar 2025 14:26:39 GMT

Hello, I have been contacting support constantly about this and keep getting the same answer. This is already 4 months delayed and my appointment is due on the 21st, no tracking details received and every time I contact support I just get told : "rest assured your equipment will arrive before the engineer appointment". I find that very hard to believe when I haven't received any form of tracking or information to when this will come

Re: Not received router, Engineer coming in 3 days

Gliwmaeden2 — Tue, 18 Mar 2025 14:33:37 GMT

Please complete your community forum profile details, @K8SE10, for staff to identify your account.

Go via your avatar; settings; add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.

Re: Not received router, Engineer coming in 3 days

K8SE10 — Tue, 18 Mar 2025 14:38:08 GMT

Fixed now. Still any help on this above issue is appreciated

Re: Not received router, Engineer coming in 3 days

Anonymous — Tue, 18 Mar 2025 15:12:13 GMT

"rest assured your equipment will arrive before the engineer appointment". I find that very hard to believe when I haven't received any form of tracking or information to when this will come"

Hi, mine arrive the morning of the install, don't panic if its not there the day before you don't need the router for the full fibre to be fully installed and if your current router has the red WAN port you can use that so you will not be left with no internet, the staff may be able to give you more info on delivery but as i say don't worry (as i did needlessly because i didn't know i could use my old one) it'll be there.

Re: Not received router, Engineer coming in 3 days

Chris-TalkTalk — Wed, 19 Mar 2025 09:26:57 GMT

Hi K8SE10,

The eero was dispatched yesterday, Royal Mail tracking show - We expect to deliver it on Thursday 20 March 2025 between 10:08am - 12:08pm

Chris