topic Re: Full fibre 150 with Voip in Full Fibre

Full fibre 150 with Voip

Alan42A — Wed, 19 Mar 2025 14:02:32 GMT

Sooooooo after a very frustrating 3 hours plus in chat only to be cut off whilst been transferred to a case manager I have come here as a last resort for advice.

I changed package last September from fibre 65 to full fibre 150 with VoIP and fixed my contract price at £30.95 for 24 months.

48 hours ago my landline stopped working so I left it until today in the hope it would reset, it hadn’t been any problem for 6 months. It didn’t return so I contacted TT via chat. I was then passed from pillar to post and

eventually told my Fibre 65 package had not been closed and still live causing problems with the landline and also restricting my speeds dramatically. The only thing I could do I was told was to cancel the full fibre 150 contract and take out a new one, obviously I would lose the : year fixed price and my 24 month contract would restart. This is all through a mistake by TT so why should I be punished? I was been connected to another case manager, 8 agents in over 3 hours, when I was cut off. I am now waiting for complaints to contact me but not holding my breath. Had anyone got any advice or even better direct UK contact details please?

Re: Full fibre 150 with Voip

KeithFrench — Wed, 19 Mar 2025 14:55:33 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Full fibre 150 with Voip

Chris-TalkTalk — Wed, 19 Mar 2025 14:57:10 GMT

Hi Alan,

Can you update your profile as Keith has requested and we'll be happy to help

Chris