topic Re: Phone not registered on Grandstream in Full Fibre

Phone not registered on Grandstream

Elisa24 — Wed, 19 Mar 2025 10:44:09 GMT

I have followed all the set up instructions, internet works but the phone light on the Grandstream (DVA) is off. How do I know whether TalkTalk has activated this service (because my copper line is still working).

Re: Phone not registered on Grandstream

KeithFrench — Wed, 19 Mar 2025 11:04:45 GMT

Connect the Grandstream's Ethernet cable directly to the ONT in place of your router. Then perform a reset on the Grandstream. If it all works now, connect it back to the router as normal.

Re: Phone not registered on Grandstream

Elisa24 — Wed, 19 Mar 2025 12:52:56 GMT

Thanks Keith, but what is the ONT? Is it the box on the wall that brings the fibre into the house, ie what I plug the "router" (eero) into?

Re: Phone not registered on Grandstream

KeithFrench — Wed, 19 Mar 2025 13:02:28 GMT

Yes, it is, which is why I said to connect the Ethernet cable of the Grandstream directly to the ONT in place of the router.

Re: Phone not registered on Grandstream

Chris-TalkTalk — Wed, 19 Mar 2025 13:13:52 GMT

Hi Elisa24,

Can you also please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Phone not registered on Grandstream

Elisa24 — Wed, 19 Mar 2025 17:54:32 GMT

Community profile updated as requested.

Re: Phone not registered on Grandstream

Chris-TalkTalk — Thu, 20 Mar 2025 11:54:36 GMT

Thanks, is it still not working today?

Chris

Re: Phone not registered on Grandstream

Elisa24 — Thu, 20 Mar 2025 13:44:00 GMT

thanks, Chris, I need to know if TalkTalk has actually made it live as the copper is still working, and I need an almost continuous service as I am on a care support call list.

Re: Phone not registered on Grandstream

Chris-TalkTalk — Thu, 20 Mar 2025 15:40:17 GMT

Just to confirm, at the moment you have an internet connected to the ONT and your telephone is working when connected to the old telephone socket?

Chris

Re: Phone not registered on Grandstream

Elisa24 — Sun, 23 Mar 2025 14:01:09 GMT

Yes, that is correct. I have now tried the reset and will leave it for an hour. If nothing happens I will reconnect to the copper until I hear from you.

Re: Phone not registered on Grandstream

Chris-TalkTalk — Mon, 24 Mar 2025 15:12:40 GMT

Thanks. It looks as though the VoIP order hasn't completed yet. Unfortunately I can't tell when the service will go live but if you contact our customer services team they'll be able to pass you to a dedicated team who'll be able to help

Chris