topic Re: Full fibre 500 not getting even minimum speed from that in Full Fibre

Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Sat, 15 Mar 2025 15:32:27 GMT

From 3rd of march when my service was installed I'm getting constant issues with my package speed.

ONT > eero 6 pro router showing 517Mbps on eero app

Anything connected to main eero router by either wifi or cable (cat6) can't get past 300Mbps.

I have 2nd eero router in mesh network to main one and my PC connected to it by cat6 cable. Highest speed I was able to get on that is also 300ish Mbps.

I had openreach engineer come and check setup to ONT and everything is fine on that end, they even replaced older box to newer model on that day.

I have done already 30 min power down and nothing changed after that.

Had live chat with many "tech supports" with all of them being totally clueless.

This is how close I was doing speed test with my mobile today just to show tech support it is not coverage issue. And there is speed test added from that time as well and most recent pc test.

Not sure what else I can add to this entire situation.

Re: Full fibre 500 not getting even minimum speed from that

Gliwmaeden2 — Sat, 15 Mar 2025 16:30:30 GMT

Wifi can be limited by the capability of devices, @d34thscyth345.

How old is your mobile?

How many devices are using the internet at once?

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Sat, 15 Mar 2025 16:36:33 GMT

It is 1 and half year old phone - Motorola G84 released in 2023, August 24

And at same time when i was doing those speed checks, 4 devices were connected to entire network taking amazing 1Mbps combined between them.

Re: Full fibre 500 not getting even minimum speed from that

Anonymous — Sat, 15 Mar 2025 16:39:54 GMT

"Anything connected to main eero router by either wifi or cable (cat6) can't get past 300Mbps"

Are you still finding the maximum speed is the same on Ethernet or Wi-Fi?

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Sat, 15 Mar 2025 16:46:17 GMT

Not sure what you mean by still - since posting this hour ago nothing changed.

Maximum speed from ONT box to main eero router currently is 505Mbps.

Using TP-Link UE300 USB 3.0 to Gigabit Ethernet Adapter connected to laptop and testing just now I got 188.96 Mbps with 3 devices taking 85 Mbps combined.

Speed is not same between ethernet and wifi, never was but we can agree it never went above 300 Mbps.

Re: Full fibre 500 not getting even minimum speed from that

ferguson — Sat, 15 Mar 2025 16:50:26 GMT

Can you try connecting your laptop directly to the Gateway eero, temporarily bypassing the switch?

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Sat, 15 Mar 2025 16:51:44 GMT

That is what I did by saying above since I have 2 eero - main one connected to ont and I did speed test connected to that one.

Re: Full fibre 500 not getting even minimum speed from that

ferguson — Sat, 15 Mar 2025 16:53:15 GMT

Ah, OK, I thought you said there was an ethernet switch in the setup?

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Sat, 15 Mar 2025 17:00:32 GMT

Main eero 6 pro is connected to ONT and I did testing connecting laptop with that usb adapter to that eero.

Another eero is paired into mesh network and my pc is connected to that 2nd one. In both cases speeds are almost same but neither of those go past 300 mark.

Re: Full fibre 500 not getting even minimum speed from that

Anonymous — Sat, 15 Mar 2025 18:16:15 GMT

Using TP-Link UE300 USB 3.0 to Gigabit Ethernet Adapter connected to laptop and testing just now I got 188.96 Mbps with 3 devices taking 85 Mbps combined.

I googled the EU300 adaptor and there are a lot of posts from customers in the support forums saying it has limited their speeds -

TP-Link UE300 USB 3.0 to Gigabit Ethernet Adapter -

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Sat, 15 Mar 2025 17:33:57 GMT

I updated my lan card drivers, tweeked some settings inside and managed to hit this which is better but still not minimum I'm

supposed to get

test

Re: Full fibre 500 not getting even minimum speed from that

ferguson — Sat, 15 Mar 2025 17:46:41 GMT

In all honesty, if you are relying on an adapter to connect your laptop via ethernet then it does point to that being the likely weak link. Let's see what the support team have to say when they are back online from Monday.

Re: Full fibre 500 not getting even minimum speed from that

Chris-TalkTalk — Mon, 17 Mar 2025 08:28:40 GMT

Hi d34thscyth345,

How are your getting on, has there been any improvement since your last post?

Chris

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Mon, 17 Mar 2025 19:58:39 GMT

Hello

With 4 devices taking roughly 30Mbps of total speed, this is most recent speedtest.

17-03-2025

I will do 30 min power down in the morning before going to work and will see if this will work any better after coming back from work.

Re: Full fibre 500 not getting even minimum speed from that

Debbie-TalkTalk — Tue, 18 Mar 2025 08:30:17 GMT

Hi d34thscyth345

Did you try the 30 minute power down of the router?

Re: Full fibre 500 not getting even minimum speed from that

bitrate — Wed, 19 Mar 2025 17:20:28 GMT

No wonder TalkTalk does not honour its customers.

I have Fiber900 and I only see 600-700.

TalkTalk keep asking same drill again again...pointless.

...will move away from TalkTalk when contract finish.

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Wed, 19 Mar 2025 18:36:18 GMT

Literally done 30 minute power down today morning before going to work. Nowhere near minimum speed i should get from 500Mbps

19-03

Re: Full fibre 500 not getting even minimum speed from that

Chris-TalkTalk — Thu, 20 Mar 2025 11:53:14 GMT

Hi d34thscyth345,

All the speed tests from the eero, for the last month, are showing just over 500Mbps. Are you able to disconnect every device from the eero except the one that you're running the speed test on, just to make sure that there are no devices affecting the speed test result

Chris

Re: Full fibre 500 not getting even minimum speed from that

d34thscyth345 — Thu, 20 Mar 2025 12:33:39 GMT

I have 3 devices barely taking anything from entire 500as you can see on eero app.

Today since 3rd of march for the first time test went that high.

Also I did re-contract my price and got sent another eero router, which I didn't want. So no idea what to do with it.

devices20-03

419 is not 440 last time I have checked.

minimum

Re: Full fibre 500 not getting even minimum speed from that

Chris-TalkTalk — Thu, 20 Mar 2025 15:16:02 GMT

Thanks but are you able to disconnect the devices and run another speed test, just to make sure that they aren't causing any problem

Chris