topic Re: New eero6 for VOIP not connecting. What am I doing wrong...? in Full Fibre

New eero6 for VOIP not connecting. What am I doing wrong...?

ftwizard — Wed, 19 Mar 2025 20:17:28 GMT

I received my new eero6 for VOIP, that should have switched over on 18/03/25. I removed the old eero6 and replaced it with the new one, but it got stuck on the blue flashing light.

Is there something I need to do to get it to connect properly?

Also, why do I need a new eero6, won't the existing one do the job?

Re: New eero6 for VOIP not connecting. What am I doing wrong...?

ferguson — Wed, 19 Mar 2025 20:23:58 GMT

The eero alone will not provide a VoIP service, it requires a Digital Voice Adapter also, but from what you say about the blue flashing light you may in fact be referring to that? Can you just clarify, please?

Re: New eero6 for VOIP not connecting. What am I doing wrong...?

ftwizard — Wed, 19 Mar 2025 20:50:29 GMT

blue flashing light is on the eero6. Obviously I need that to connect before the VOIP adaptor will connect.

The blue flashing light indicates that the Eero is in pairing mode, but it doesn't see my iPhone. Blue tooth is on, and I've tried turning it on and off again.

Re: New eero6 for VOIP not connecting. What am I doing wrong...?

ferguson — Wed, 19 Mar 2025 20:53:12 GMT

Forgive me, but I am more confused. Your iPhone should connect to the eero via WiFi, not Bluetooth. And that is not the same thing as a VOiP connection.

Re: New eero6 for VOIP not connecting. What am I doing wrong...?

Chris-TalkTalk — Mon, 24 Mar 2025 13:45:33 GMT

Hi ftwizard,

How are you getting on, do you still need assistance?

Chris

Re: New eero6 for VOIP not connecting. What am I doing wrong...?

KeithFrench — Mon, 24 Mar 2025 16:09:05 GMT

With the eero having a blue light, are you using a CityFibre line? If so, TalkTalk will need to put you on profile T, before the eero can connect to the fibre service, only they can do this.