topic Re: Openreach in Full Fibre

Openreach

mjarosz79! — Mon, 24 Mar 2025 19:38:56 GMT

I live in building of flats I have openreach coming to fit full fibre but before that I need ,,apartment wayleave form,, for my freeholder so I need SP or SM reference number for the form. Where I can find one. Please

Re: Openreach

Gliwmaeden2 — Mon, 24 Mar 2025 21:43:00 GMT

@mjarosz79!, so you already have the form?

https://www.openreach.com/help-and-support/obtaining-wayleaves

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Re: Openreach

mjarosz79! — Mon, 24 Mar 2025 22:17:22 GMT

That form its only for landlords if they to want install a full fibre but there its another form called apartment wayleave form for tenant/ leaseholders witch require SM or SP reference number to submit as mandatory. I will try chat with TalkTalk customer service they are my last chance. Thank you.

Re: Openreach

Gliwmaeden2 — Mon, 24 Mar 2025 22:26:55 GMT

So did you get a letter from Openreach saying it was available? It seems to be referring to that in your form [linked in the link I sent you but accessed further down that page]:

If so, you should be using the reference number in the original letter, @mjarosz79!.

Re: Openreach

mjarosz79! — Mon, 24 Mar 2025 22:45:36 GMT

No, I did not receive any letters from openreach, that the problem. As they working on behalf of TalkTak. Openrech says contact yours internet provider. Internet provider TalkTak says contact openrech as they doing the work and I going nowhere. Thank you. Good night

Re: Openreach

Arne-TalkTalk — Tue, 25 Mar 2025 10:29:38 GMT

HI mjarosz79

Sorry I don't have access to that system.

You need to call and ask to speak to the full fibre team, They should be able to get the reference you need.

Regards

Re: Openreach

mjarosz79! — Tue, 25 Mar 2025 21:02:01 GMT

Sorry for very late replay I was at work. I am calling them from about 6 weeks every week and they say you need contact openreach for that permit for work, but the only and I repeat only way to contact openrech is by my Internet provider TalkTalk and I coming back to the beginning. Nobody willing to actually help with that problem they keep saying contact openreach but I cant they don't have customer service line. I need that SM /SP number so I can fill up form online or confirmation from openreach. Maybe they all ready have that wayleve permit for that building if somebody all ready requested you don't need another one . One email and problem solved that not a lot to ask. Thank you for your replay.