topic Re: Router flashing orange after power cut in Full Fibre

Router flashing orange after power cut

Lundy06 — Tue, 03 Dec 2024 10:57:25 GMT

We had a power cut in our area last night and since then my router hasn't worked. The light is flashing orange and I've tried all suggested solutions, ie. switching it off for 20 mins, unplugging it, and resetting it, and it's still flashing amber. Can someone help please as I rely on WiFi calling due to bad signal in my house.

Re: Router flashing orange after power cut

Anonymous — Tue, 03 Dec 2024 11:30:26 GMT

Good morning,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number or Account number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

Re: Router flashing orange after power cut

Lundy06 — Tue, 03 Dec 2024 11:53:29 GMT

Hi Michelle,

I've done that now.

Thanks,

Sara

Re: Router flashing orange after power cut

Karl-TalkTalk — Tue, 03 Dec 2024 12:33:18 GMT

Tests are clear. A new router is on the way to make sure this has not been damaged by the power cut.

Karl.

Re: Router flashing orange after power cut

Lundy06 — Tue, 03 Dec 2024 12:35:32 GMT

Thanks Karl 🙂

Re: Router flashing orange after power cut

Karl-TalkTalk — Tue, 03 Dec 2024 12:36:34 GMT

No Problem 🙂

Router should arrive within 48hrs. Connect up as soon as it arrives and let me know here.

Karl

Re: Router flashing orange after power cut

Lundy06 — Thu, 05 Dec 2024 12:16:57 GMT

Hi Karl,

My new router has arrived and is working perfectly. I'm back online! 🙌

Thanks again for your help.

Re: Router flashing orange after power cut

Karl-TalkTalk — Thu, 05 Dec 2024 12:39:46 GMT

Excellent, thanks for confirming.

Karl.

Re: Router flashing orange after power cut

Sophiebanyard — Mon, 24 Mar 2025 18:44:21 GMT

Hi Carl

im having the same issue after a power cut, all diagnostics and internet connections have been ran and found no fault

Re: Router flashing orange after power cut

Anonymous — Mon, 24 Mar 2025 18:59:36 GMT

@Sophiebanyard

You will need to open your own thread the support staff will not answer you in another customers thread.

(TT community rule)

You also need to add the info in post #2 to save time.

Re: Router flashing orange after power cut

Debbie-TalkTalk — Tue, 25 Mar 2025 07:30:47 GMT

Hi @Sophiebanyard

Please can you create your own topic on the Community, we can then take a look at this for you.

Thanks