topic Re: New router in Full Fibre

New router

Frangela — Tue, 25 Mar 2025 21:48:22 GMT

I require a new router as have just moved house and started a new full fibre deal.

Re: New router

ferguson — Tue, 25 Mar 2025 21:49:43 GMT

Did you not take your existing router with you?

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: New router

Frangela — Tue, 25 Mar 2025 21:51:58 GMT

I did but as have started a new deal I thought I was entitled to a new one.

Re: New router

ferguson — Tue, 25 Mar 2025 21:53:18 GMT

Not necessarily, not if your old one works. Which router do you have?

Re: New router

Frangela — Tue, 25 Mar 2025 22:06:12 GMT

The old one has got damaged and isn't working properly

Re: New router

ferguson — Tue, 25 Mar 2025 22:08:05 GMT

As I said, please complete your community profile if you would like the support team to look into this for you.

Re: New router

Karl-TalkTalk — Wed, 26 Mar 2025 05:25:36 GMT

Hi Frangela

Can you please update your Community Profile to include your

Name
TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Do not post any personal information, account numbers or phone numbers publicly.

Thanks

Karl

Re: New router

Frangela — Wed, 26 Mar 2025 09:53:05 GMT

Updated my community profile

Re: New router

Karl-TalkTalk — Wed, 26 Mar 2025 10:19:07 GMT

I'm showing that this account is disconnected, are you waiting on an upgrade or install etc.

Karl.