topic Re: Returning router in Full Fibre

Returning router

0SDN0 — Wed, 11 Dec 2024 19:44:59 GMT

I have to return my router due to contract cancellation. Today I received the bag and label for the return but along with it was a white box. At the time I assumed the box was to put the router in to protect it from the Royal Mail during its return to you. However when I had chance to look more closely it contains a digital voice adapter. Why would you send me this?

Re: Returning router

ferguson — Wed, 11 Dec 2024 20:00:03 GMT

That's a bit odd, perhaps it was just some kind of mix up? Assuming you have confirmation that your TalkTalk service is fully cancelled, then just send it back with the router in the returns bag. Be sure to get a proof of postage receipt at the Post Office.

Re: Returning router

0SDN0 — Wed, 11 Dec 2024 20:16:00 GMT

Ive had hours on the chat service and a couple of phone calls where I eventually got cancellation confirmed for this Friday. Its been a bit of a pain with talktalk claiming new provider never actioned the switch and new provider saying they had actioned the switch and had taken over. With all this in mind a mix up wouldn't be too suprising. I'll just return it along with the other, unused digital voice adapter that came with the router. I would have thought a padded bag or box for the router would be included but it seems not.

Re: Returning router

Chris-TalkTalk — Thu, 12 Dec 2024 08:47:07 GMT

Hi 0SDN0,

If you'd like us to look into this can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Returning router

0SDN0 — Thu, 12 Dec 2024 11:29:30 GMT

I've added name, account no. and phone no. If you could check for me please.

Re: Returning router

Chris-TalkTalk — Thu, 12 Dec 2024 12:23:54 GMT

Thanks for updating your profile. I can confirm that the cease is due to complete tomorrow. To be honest I don't know why the DVA has been sent, probably a system issue

Chris

Re: Returning router

0SDN0 — Thu, 12 Dec 2024 16:27:27 GMT

Thanks for checking. I'm still not 100% sure everything is going as planned. This afternoon I got an email congratulating me that my full fibre has gone live! Spoke to someone this afternoon, called me for a courtesy call after I completed survey. He couldn't shine any light on the odd emails or the DVA being sent with the return pack either. I'll keep an eye on my account and hope for my final bill next week.

Re: Returning router

Chris-TalkTalk — Fri, 13 Dec 2024 06:42:40 GMT

OK, if you could bump the thread on Monday I'll check again to confirm everything has gone through OK

Chris

Re: Returning router

0SDN0 — Sun, 15 Dec 2024 20:08:23 GMT

Hi Chris, got a bill with a negative figure in it today so hopefully all is going as it should. I'll bump again tomorrow if you could check status for me. Thanks.

Re: Returning router

0SDN0 — Mon, 16 Dec 2024 15:28:12 GMT

bump

Re: Returning router

0SDN0 — Tue, 17 Dec 2024 13:44:22 GMT

Bump

Re: Returning router

Chris-TalkTalk — Wed, 18 Dec 2024 08:11:40 GMT

Hi OSDN0,

I've checked again an everything from our side is showing that your service has ceased

Chris

Re: Returning router

0SDN0 — Wed, 18 Dec 2024 20:32:57 GMT

Thanks for your help Chris.

Re: Returning router

Chris-TalkTalk — Thu, 19 Dec 2024 07:20:36 GMT

No problem 🙂

Re: Returning router

Reflex — Tue, 07 Jan 2025 13:40:06 GMT

Can you please send me a bag in which to return my router.

Re: Returning router

Gliwmaeden2 — Tue, 07 Jan 2025 13:59:51 GMT

Please return to the message board and click on start a topic, @Reflex, as staff only respond to the original poster.

Also add your Talktalk phone number or account number in Personal Information in the profile area for them to identify your account. Go via your avatar; settings; drop down menu. complete Personal Information and SAVE CHANGES.

Re: Returning router

Ihaveleft325 — Thu, 16 Jan 2025 17:54:13 GMT

I have not been sent my returns bag yet… so can’t return my router!!

Re: Returning router

ferguson — Thu, 16 Jan 2025 18:03:02 GMT

@Ihaveleft325

If you start your own topic the support team can arrange this for you.

Re: Returning router

Anonymous — Fri, 17 Jan 2025 06:44:08 GMT

Hello,

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

Re: Returning router

Mikem38 — Wed, 12 Feb 2025 18:38:39 GMT

Last week I went to my local Post Office to return a router at the termination of my contract. The Post Office could not process as the bar code could not be read by the. Scanner. I tried at another Post Office and again the scanner could not read the bar code. I called and explained the problem to someone and requested a new address label and was told one would be sent. That was a week ago. I am still waiting.