topic Re: Log in problems in Full Fibre

Log in problems

spaarks11 — Thu, 20 Mar 2025 10:29:56 GMT

When I try log in to Community and enter access code I get message "Your email address has not been recognised".

I have tried customer support but all they could suggest was I wait 24 hours and clear my cache/cookies. That didn't work.

I am only able to post this message because I have kept the page open since the last successful log in over a week ago.

Re: Log in problems

Chris-TalkTalk — Thu, 20 Mar 2025 11:58:20 GMT

Hi spaarks11,

I can't see anything that could be causing the problem. I'll ask the Community Manager to take a look but they won't be back until Monday

Chris

Re: Log in problems

Billx — Thu, 20 Mar 2025 17:47:30 GMT

Hi @spaarks11

I have not heard of being able to be permanently connected to the TalkTalk Community website.

I get disconnected after a few hours

Bill

Re: Log in problems

Anonymous — Fri, 21 Mar 2025 13:33:42 GMT

@Billx

Same here Bill i don't know what the time out is but if I don't post for a couple of hours I have to use a code number sent to my email to log in again.

Re: Log in problems

Gliwmaeden2 — Fri, 21 Mar 2025 13:48:57 GMT

I find it's anything from a few hours to up to 10 days. Erratic.

Re: Log in problems

fr8ys — Sat, 22 Mar 2025 17:41:39 GMT

@spaarks11 it would be interesting to know what device and browser you are using on your open connection.

I and @Gliwmaeden2 have been looking into this over the last year or so with the Forum Manager, but have found no consistency on this. You either stay logged in or you don't.

Here, for info is what I have found works, and doesn't for me.

PC - no browser I've tried will keep me logged in. As soon as the tab is closed i have to sign in again.

Phone (Pixel 7a) only the Opera browser will keep me logged in and this varies from around 6 hours to 12 hours. I have to log in every morning.

And now for the biggie. Amazon Fire HD8. I have not been disconnected for weeks! For this to happen I have had to accept all cookies. If I don't do that I'm disconnected each time I close the browser. I very occasionally have to sign in but having already accepted cookies, I stay logged in for extended periods.

I've tried various combinations of browsers and accepting cookies on other devices, but only found the above works for me.

If you have something that works for you, I'll feed it back, but this doesn't answer your core question of your email address not being recognised, which I will leave @Chris-TalkTalk to raise.

Have you though, tried different browsers and as mentioned it might help Chris to know what device and Browser you are using when you can't log in?

Re: Log in problems

spaarks11 — Sat, 22 Mar 2025 17:52:05 GMT

Thanks for the info.

The continuous login is on a PC and Firefox browser. Even when I close the tab and open it again.

Chrome browser gives "Sorry, your email address is not recognised.

My mobile, a Samsung A15 also gives same message.

Re: Log in problems

Karl-TalkTalk — Mon, 24 Mar 2025 06:31:58 GMT

Can you try another browser such as Opera browser and see if that does the same.

Thanks

Karl.

Re: Log in problems

spaarks11 — Mon, 24 Mar 2025 11:19:24 GMT

OK, on Opera I get same as Chrome. After entering the code, my email address is not recognised.

I can log onto My TalkTalk Account on both browsers, but not the community.

Is my password for community the same as for my account?

Re: Log in problems

Chris-TalkTalk — Tue, 25 Mar 2025 15:23:17 GMT

And you are still able to post because you've kept this page open?

Chris

Re: Log in problems

spaarks11 — Mon, 31 Mar 2025 15:25:59 GMT

Yes I guess so.

Re: Log in problems

spaarks11 — Tue, 01 Apr 2025 12:04:04 GMT

It occurs to me that you may have to be logged in to your TalkTalk account before logging in to Community?

Re: Log in problems

Anonymous — Tue, 01 Apr 2025 12:14:20 GMT

That's not how it works for me.

Re: Log in problems

Billx — Tue, 01 Apr 2025 13:09:56 GMT

Hi, @spaarks11 ,

Usually, but in an emergency, if you can't do it directly, you can login to MyAccount first, then login to the Community, and then click the avatar. You'll then be logged in to the community. You can then disconnect from MyAccount.

Bill

Re: Log in problems

spaarks11 — Tue, 01 Apr 2025 13:14:30 GMT

Thanks.

It is the only way I can get logged in.