topic Re: Full fibre upgrade from gfast in Full Fibre

Full fibre upgrade from gfast

Terrick — Tue, 01 Apr 2025 10:48:54 GMT

I just rang TT to get a price to upgrade to full fibre, but was told as I'm still in contract, I would have to pay a cancellation fee , is this a new thing. When I've upgraded before I just have to start a new contract. My account option is to upgrade to Full fibre 150 for £12.95 more than my 150meg gfast (I get a good 150 and reliable)

Re: Full fibre upgrade from gfast

Billx — Tue, 01 Apr 2025 11:07:13 GMT

Hi. @Terrick

Is the £12.95 a one-time charge upon upgrade, or the increase in the charge per month?

And what did TalkTalk say when you told them that the upgrade option in MyAccount does not agree with the offer they gave you on the phone?

Bill

Re: Full fibre upgrade from gfast

Philile-TT — Tue, 01 Apr 2025 11:22:40 GMT

Hi there Terrick,

Looks like there might have been a misunderstanding, you will not need to cancel your contract if you want to upgrade to full fibre even if you still n contract.

Re: Full fibre upgrade from gfast

Terrick — Tue, 01 Apr 2025 11:34:13 GMT

The £12.95 was extra/month, The uprade was £149 cancellation and £30 admin fee. So told them to forget it , but might try again when I recover from the shock!.

Re: Full fibre upgrade from gfast

Philile-TT — Tue, 01 Apr 2025 11:43:33 GMT

I am sorry you had experienced that. Please do try to contact them again for a second opinion.

Re: Full fibre upgrade from gfast

Gliwmaeden2 — Tue, 01 Apr 2025 11:44:06 GMT

@Terrick, it's usually dependent on how close you are to the end of the contract - it used to be OK within 3 months. Definitely 30 days.

When they first introduced line-inclusive packages [rather than a separate charge] c 8 years ago, we could renew whenever we spotted a better deal. Without announcement that mysteriously got changed to "mid contract charges" etc

The bottom line is that you can always haggle.

Re: Full fibre upgrade from gfast

Anonymous — Tue, 01 Apr 2025 12:22:40 GMT

I moved from Fibre to the Cabinet to Full Fibre 150 last November i had 9 months left on my contract I didn't pay a cancellation fee and all it cost was £2 extra a month fixed for 24 months. (no digital voice)

Re: Full fibre upgrade from gfast

Arne-TalkTalk — Wed, 02 Apr 2025 10:58:59 GMT

Hi Terrick

Upgrading mid contract does incur a admin fee, especially as you only renewed in September last year, added to this moving from Gfast to FFTP is more complicated as its a different infrastructure in terms of routing to the property, i think this is why a cancellation was suggested, but when i checked your account there is no option to move to Full fibre.

Sorry.