topic Re: Restricted mode in Full Fibre

Restricted mode

Rea210 — Sun, 06 Apr 2025 20:28:02 GMT

I am getting restricted mode switched on by my network provider, very frustrating can you sort this problem out as I am in my cooling off period on my contract, so if not sorted will be cancelling. Thank you

Re: Restricted mode

KeithFrench — Sun, 06 Apr 2025 20:54:29 GMT

I am not sure what you mean by restricted mode. However, I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Restricted mode

ferguson — Sun, 06 Apr 2025 21:13:23 GMT

@KeithFrench

I think this may be related to YouTube and HomeSafe, as posted by others elsewhere.

Re: Restricted mode

KeithFrench — Sun, 06 Apr 2025 21:15:07 GMT

Hi @ferguson

That's a new one on me, I learn something new every day!

Re: Restricted mode

ferguson — Sun, 06 Apr 2025 21:20:42 GMT

Never stop learning, my friend! 🙂

Re: Restricted mode

Debbie-TalkTalk — Mon, 07 Apr 2025 06:56:31 GMT

Hi @Rea210

Apologies for this.

This issue has been raised and is under further investigation with our engineers.

Thanks

Re: Restricted mode

MTN730 — Wed, 09 Apr 2025 21:37:34 GMT

I am having the same issue, restricted mode on, some videos are not appearing and no comments are shown on videos, this is very frustrating. I don't understand why TalkTalk would restrict its customer's without any notice. I want some answers please or I will switch to a different provider.

Re: Restricted mode

Gliwmaeden2 — Wed, 09 Apr 2025 22:16:15 GMT

It's not something that they set out to do on purpose.... hence it wasn't possible to give notice about it.

Sometimes updates / upgrades have unexpected side effects which only show up when the new version of something goes live. We can all think of this with banking apps etc. It's no different if they need to get to the bottom of whatever oversight or human error caused this, @MTN730.

It will be sorted as soon as possible.

Re: Restricted mode

KeithFrench — Thu, 10 Apr 2025 07:43:52 GMT

Hi @MTN730

The current workaround is to disable scam protection under Home Safe settings in My Account.

Re: Restricted mode

Karl-TalkTalk — Thu, 10 Apr 2025 09:42:28 GMT

Quick update, an issue was identified and a fix is now being rolled out to resolve.

Thanks

Karl.