topic Re: Phone adapter not recieved in Full Fibre

Phone adapter not recieved

GSJ131313 — Wed, 09 Apr 2025 14:41:37 GMT

I have today had full fiber 900 connected by openreach and have set up my two eero devices but there is no phone adapter. who do I contact to get this delivered?

Thanks

Graham

Re: Phone adapter not recieved

KeithFrench — Wed, 09 Apr 2025 14:49:59 GMT

Did you request Digital Voice, as this is normally a data-only package?

Re: Phone adapter not recieved

GSJ131313 — Thu, 10 Apr 2025 04:58:49 GMT

Yes I was asked if I wanted to keep my existing phone number during the order process which I responded yesterday to. Also the frequently asked questions state that a digital voice adapter will be provided for all full fiber packages including ff900. These are the reasons why I chose the package had I not been led to believe this was the case I may have chosen an alternative cheaper provider.

Re: Phone adapter not recieved

GSJ131313 — Thu, 10 Apr 2025 05:13:27 GMT

This statement is taken from the talktalk website.

For customers on our Full Fibre eero packages, a digital voice adapter will be provided, which connects your router (eero) to your handset. This setup will require four available power sockets. Customers on Wi-Fi Hub packages can plug their handset directly into their router and will need three available power sockets. If you choose to keep your current phone number, we will port it from your existing supplier. Alternatively, we can provide you with a new number if required.

Re: Phone adapter not recieved

KeithFrench — Thu, 10 Apr 2025 07:45:26 GMT

Hi @GSJ131313 I have asked one of TalkTalk's support to pick your thread up and send you a Grandstream DVA.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

That is no problem, it is just normally data-only.

Re: Phone adapter not recieved

Chris-TalkTalk — Thu, 10 Apr 2025 10:33:45 GMT

Hi Graham

I'm sorry about this but you appear to be on a data only service. Have you spoken to our customer services team since your last post?

Chris