topic Re: Router replacement probably needed in Full Fibre

Router replacement probably needed

Billx — Sun, 06 Apr 2025 15:31:03 GMT

It looks like it's my turn to have a problem

The Fast 5464 is showing the red light.

I have powered it off and on several times. No luck

Checked connection to ONT.

It has tried to show the white light but always ends with the red.

So, would it be possible to be sent a test replacement please?

Bill

Re: Router replacement probably needed

ferguson — Sun, 06 Apr 2025 17:48:52 GMT

Have you tried a pinhole reset? Subject to that, wait for the support team to pick this up.

Re: Router replacement probably needed

Billx — Sun, 06 Apr 2025 23:11:56 GMT

Yes, @ferguson

Re: Router replacement probably needed

Karl-TalkTalk — Mon, 07 Apr 2025 06:40:35 GMT

Hi Billx

I'll get a router out to you.

Karl.

Re: Router replacement probably needed

Billx — Mon, 07 Apr 2025 11:18:54 GMT

Thank you, Karl

Bill

Re: Router replacement probably needed

Karl-TalkTalk — Mon, 07 Apr 2025 11:19:18 GMT

You're Welcome 🙂

Regards

Karl

Re: Router replacement probably needed

Billx — Thu, 10 Apr 2025 11:38:03 GMT

Hi,

Received the Fast 5464 yesterday, thank you.

It is exactly the same as the older one, with the same version SG4K100208

It was a breeze to set it up again with the older settings.

I accepted the new passwords in the new router as they are, as they are fully random.

And I set the router, to my favourite WIFI channel

However, the router was quick to go into its older habits.

It changed it, to a lower channel, but not the dreaded channel 36.

I promptly changed it back to my favourite again, and see what it does.

On the other hand even though it was quick to return to its older habits, re channel optimization,

it was also quick in failing to have updated itself re router logging.

It is very important now to get this logging updated and visible.

Bill

Re: Router replacement probably needed

Karl-TalkTalk — Thu, 10 Apr 2025 11:35:15 GMT

Router logging was disabled in the later firmware.

Karl.

Re: Router replacement probably needed

Billx — Thu, 10 Apr 2025 11:51:39 GMT

In that case, how are we going to see what's going on?

Oh, if that's temporary, OK

Bur why not turn it back on now?

Re: Router replacement probably needed

Karl-TalkTalk — Thu, 10 Apr 2025 11:53:32 GMT

We have fed this back to our devices teams.

Karl.

Re: Router replacement probably needed

Billx — Thu, 10 Apr 2025 12:02:46 GMT

OK, Karl, thanks.

Re: Router replacement probably needed

Karl-TalkTalk — Thu, 10 Apr 2025 12:05:54 GMT

No Problem 🙂

Karl