topic Re: Eero 6Pro reset in Full Fibre

Eero 6Pro reset

spaarks11 — Thu, 03 Apr 2025 12:22:16 GMT

Eero 6Pro, supplied a couple of months ago, has stopped working.

The LED is quick-flashing yellow(-ish).

Holding the reset button for 30secs does nothing.

I have it connected to the supplied Eero power supply.

Anything else I can do to get it working?

Re: Eero 6Pro reset

KeithFrench — Thu, 03 Apr 2025 15:14:48 GMT

Hi @spaarks11

That sounds like a power unit/eero fault, as that light behaviour suggests an unapproved USB Type C power source being used. Can you turn it off for 30 mins & then connect it to a totally different electrical outlet socket & see what that does? If it is still the same, I will ask TalkTalk to replace it for you.

Re: Eero 6Pro reset

spaarks11 — Fri, 04 Apr 2025 10:12:58 GMT

OK, I've done that. Just the same.

Incidentally I was supplied with this Eero to cover a low-signal area possibly caused by the ongoing network issues.

Re: Eero 6Pro reset

Debbie-TalkTalk — Fri, 04 Apr 2025 05:18:20 GMT

Hi @spaarks11

Would you like me to send a replacement eero?

Re: Eero 6Pro reset

spaarks11 — Fri, 04 Apr 2025 10:34:52 GMT

Please disregard my words "possibly caused by the ongoing network issue". Nothing to do with that issue.

Re: Eero 6Pro reset

spaarks11 — Fri, 04 Apr 2025 11:26:14 GMT

Yes please send replacement.

The faulty unit ser.no. KCAF-082C-1J74-Y3S2

Re: Eero 6Pro reset

Debbie-TalkTalk — Mon, 07 Apr 2025 07:11:55 GMT

Hi @spaarks11

The replacement eero is on the way, please allow 24-48hrs for this to arrive.

Let us know how you get on.

Thanks

Debbie

Re: Eero 6Pro reset

spaarks11 — Mon, 07 Apr 2025 15:38:44 GMT

Thank you. I will let you know. We live in hope!

Re: Eero 6Pro reset

Debbie-TalkTalk — Tue, 08 Apr 2025 06:13:48 GMT

Hi @spaarks11

Thank you. I will check in again with you on Friday to see how you are getting on.

Debbie

Re: Eero 6Pro reset

spaarks11 — Sat, 12 Apr 2025 12:09:12 GMT

Before installing the new Eero6 beacon I noticed the gateway had again switched to Ch104 (in the DFS band), and like my mobile(s) were connecting to that channel over nearly all my flat, with a solid 150Mpbs. After 24 hours it was still on Ch106 and a solid 150Mbps.

(Previously, while the gateway was on Ch42 the mobile often switched to the 2.4GHz with a speed of 45Mbps).

Today I installed the new Eero as a beacon the speed went down to around 95Mbps when connected to the beacon - still 150Mbps when near the gateway. I cannot find a way to determine if my mobile is on the gateway or the beacon.

I will keep an eye on it over the next couple of days.

100 to 14436 to 641 to 11APs

Re: Eero 6Pro reset

KeithFrench — Sat, 12 Apr 2025 13:50:29 GMT

Can I just confirm @spaarks11, is this really an eero Beacon that you are adding or an eero 6 or a Pro 6? The way I understand it, the eero 6 or Pro 6 should be added as an extender, because the Beacon is WiFi 5, not WiFi 6. Thus reducing the WiFi speed.

Re: Eero 6Pro reset

spaarks11 — Sat, 12 Apr 2025 15:09:59 GMT

Sorry, I used the wrong term.

It is the recently supplied Eero6 (replacing the faulty Pro6). I added it using the Eero app., and assume it is part of the mesh.

The gateway has reverted back to Ch42, where my neighbour's Sky router is.

Re: Eero 6Pro reset

KeithFrench — Sat, 12 Apr 2025 15:13:31 GMT

Hi @spaarks11

You were diddled if you were sent an eero 6 as a replacement for the eero Pro 6. The Pro 6 is a higher spec than the 6. Please can you confirm?

Re: Eero 6Pro reset

spaarks11 — Sat, 12 Apr 2025 15:42:58 GMT

Yes the Pro6 was supplied for free in order to fill in a small weak-signal spot. It failes (see separate thread "Eero 6 Pro reset").

The replacement was an Eero 6 and I returned the faulty Pro6.