topic Re: How to consistently and easily access Community? in Full Fibre

How to consistently and easily access Community?

hughg1 — Sun, 20 Apr 2025 10:52:08 GMT

I cannot find a way to easily access the Community. I logged onto MyAccount and found the only way to get to Community was to select help and then keep selecting "Something Else", Eventually got to a option to go to Community. Once there sometimes I would be logged into Community others I tried the login. The stage 1 screen just blinked and stayed on. I never got to stage 2 or receive a code via email. This is most confusing.

Re: How to consistently and easily access Community?

Gliwmaeden2 — Sun, 20 Apr 2025 11:00:56 GMT

I was just about to show you what I do, directly from the community pages, not via My Account, and wanted to sign out to show you the processes from scratch, @hughg1, but I have tried the sign OUT option twice just now and found myself still signed in.....!

So, their software isn't working great at the moment and we'll highlight this for staff attention.

Normally for signing IN [as I do find myself logged out from time to time, at the software 's whim] I just log in directly in the community. I get the one time code sent to my billing address and simply put in the numbers. That's me in.

Re: How to consistently and easily access Community?

hughg1 — Sun, 20 Apr 2025 11:05:36 GMT

I have tried without being in MyAccount but I just get the same problem with entering billing email in stage 1 it never moves on to stage 2, no email with code.

Re: How to consistently and easily access Community?

Gliwmaeden2 — Sun, 20 Apr 2025 11:11:40 GMT

We can't do anything about it while staff are not on here at the weekend, @hughg1.

I reported the issue to the manager two weeks ago and they were going to get Khoros, who run the software, to look into it.

I have now sent a chaser, but there's unlikely to be progress over the Bank Holiday.

Re: How to consistently and easily access Community?

hughg1 — Sun, 20 Apr 2025 11:13:38 GMT

Thanks, I will wait and see.

Re: How to consistently and easily access Community?

Anonymous — Sun, 20 Apr 2025 18:42:21 GMT

@hughg1

I have been having issues logging into the community and I found another way of getting in, I still cannot use the old email password method, have a look at this thread -

https://community.talktalk.co.uk/t5/Billing/Community-forum-log-in-problem/m-p/3106977#M337706

Re: How to consistently and easily access Community?

Billx — Sun, 20 Apr 2025 22:43:04 GMT

Both ways, still work on my system.

1. Directly via https://community.talktalk.co.uk/ and login the usual way and one-time-passcode received

or 2. Login to 'MyAccount', open a new tab at https://community.talktalk.co.uk/ , click the avatar/community icon at the top right. Now logged in. Can then log out of 'MyAccount, still logged in to TalkTalk Community.

The email address and password is the same in both cases.

Bill

Re: How to consistently and easily access Community?

Gliwmaeden2 — Mon, 21 Apr 2025 06:51:39 GMT

@hughg1, I am.locking this thread to new replies until staff reach it as it is falling back in the queue for attention with all the extra posts.

As I have raised it particularly for staff attention they will be following up during the week.

Yours is not an isolated case despite the fact that many other people not affected.

Re: How to consistently and easily access Community?

Gliwmaeden2 — Mon, 21 Apr 2025 19:23:31 GMT

@hughg1, are you still having problems with signing into the community?

Re: How to consistently and easily access Community?

hughg1 — Mon, 21 Apr 2025 19:47:32 GMT

I am using the 2nd option from @Billx Direct log into community still doesn't return code. (Only appears to be a problem in Windows PC)

Re: How to consistently and easily access Community?

Gliwmaeden2 — Mon, 21 Apr 2025 20:22:57 GMT

Thanks for the update, @hughg1.

I'll lock the thread again for now, and escalate it again for a reply from staff.

Re: How to consistently and easily access Community?

nomfezeko-TT — Thu, 08 May 2025 07:16:18 GMT

Hi there @hughg1 , thank you so much for the feedback, please do let us know if this still has not resolved the issue so we can help further.

-Fez.