topic Re: Faulty eero 6 in Full Fibre

Faulty eero 6

KeithFrench — Sun, 20 Apr 2025 14:10:24 GMT

One of my two eero 6s (mesh extender node) is faulty.

Devices connected to it are reporting a very low download speed test figure (about 20Mbps when it is normally 150Mbps). Signal strength is fine and there is no Wi-Fi interference. I have tried moving it to other locations within my property, but it is still the same.

If I turn this eero 6 off, leaving just the gateway eero in the mesh, the speed greatly improves. The same device, in the same location, but connected to the gateway eero, jumps up to about 120Mbps).

Please, can you send me a replacement eero?

Re: Faulty eero 6

Divsec — Sun, 20 Apr 2025 15:45:01 GMT

Hi @KeithFrench your post has been escalated.👍

Re: Faulty eero 6

Karl-TalkTalk — Mon, 21 Apr 2025 13:18:17 GMT

Hi Keith

I've ordered an eero for you.

Regards,

Karl.

Re: Faulty eero 6

KeithFrench — Mon, 21 Apr 2025 14:11:40 GMT

Thanks very much @Karl-TalkTalk.

Re: Faulty eero 6

Karl-TalkTalk — Mon, 21 Apr 2025 14:14:55 GMT

No Problem 🙂

Karl

Re: Faulty eero 6

KeithFrench — Wed, 23 Apr 2025 12:19:23 GMT

Hi @Karl-TalkTalk

Thanks for that, however, my speed tests are still way down in the 60Mbps area, although the app reports the full fibre coming in at the ONT of 150Mbps. It all started after an eeroOS update & I now think it damaged the gateway as well as the extender. Please can you get me another eero 6 & a returns bag, so that I can send the faulty two back?

Re: Faulty eero 6

Karl-TalkTalk — Wed, 23 Apr 2025 12:35:59 GMT

Hi Keith

Returns bag ordered - I'll have to order the eero tomorrow as the last order is still open and it will not let me place a second order until it completes

Karl.

Re: Faulty eero 6

KeithFrench — Wed, 23 Apr 2025 12:37:08 GMT

That's fine Karl, thanks for everything.

Re: Faulty eero 6

Karl-TalkTalk — Wed, 23 Apr 2025 12:39:12 GMT

You're Welcome 🙂

Regards

Karl

Re: Faulty eero 6

Karl-TalkTalk — Thu, 24 Apr 2025 11:43:27 GMT

Hey @KeithFrench

The eero has now been ordered 🙂

Karl.

Re: Faulty eero 6

KeithFrench — Thu, 24 Apr 2025 12:20:57 GMT

Thanks very much, Karl.

Re: Faulty eero 6

Karl-TalkTalk — Thu, 24 Apr 2025 12:21:39 GMT

No Problem 🙂

Karl