topic Re: Internet conection dropping out/unable to use talk talk conection test. in Full Fibre

Internet conection dropping out/unable to use talk talk conection test.

mockingbird43 — Mon, 21 Apr 2025 21:58:11 GMT

So after a few months of trouble free internet ive noticed that my connection keeps dropping out,

ive also tried to do a conection test but the system says its not available same as the health check?

over the last few weeks ive seen it happen on a dozen occasions, where the browser simply cant fetch data!

could a staff member do a line test to see if everything is working ok>

ive also tried to reset everything on the line see if that helps but doesnt seem any different,

any help be appreciated. best wishes kath

Re: Internet conection dropping out/unable to use talk talk conection test.

Divsec — Tue, 22 Apr 2025 04:36:46 GMT

Hi @mockingbird43 your post has been escalated and you should hear during the day.

I'm sure you already power cycled so will not even ask😁

Re: Internet conection dropping out/unable to use talk talk conection test.

amahle-TT — Tue, 22 Apr 2025 07:31:00 GMT

Hi there mockingbirdmedia, thank you for reaching out. I will look into this for you. Just to confirm are you messaging us from home?

Re: Internet conection dropping out/unable to use talk talk conection test.

mockingbird43 — Tue, 22 Apr 2025 07:35:10 GMT

yes messaging from home!

Re: Internet conection dropping out/unable to use talk talk conection test.

amahle-TT — Tue, 22 Apr 2025 07:41:32 GMT

Thank you for confirming, I have checked your account, and it seems like you have a full fibre packed. I would have love to assist further but we have a dedicated team for your issue. Please contact our Full Fibre team and they will assist you further with this, thanks.

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