topic Talktalk plus account in Full Fibre

Talktalk plus account

gkouro — Tue, 22 Apr 2025 09:32:29 GMT

I have full fibre 900 (and it works great!)

I have downloaded the talktalk plus app on my mobile but when I login it says I am not a talktalk plus customer

Any help?

Re: Talktalk plus account

Divsec — Tue, 22 Apr 2025 12:09:20 GMT

Hi @gkouro this link might hold the answer

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Digital-Voice-App/ta-p/2895494

Re: Talktalk plus account

gkouro — Tue, 22 Apr 2025 12:15:48 GMT

Thanks but this is not the app I am referring to.

This is:

https://play.google.com/store/apps/details?id=uk.co.talktalk

Re: Talktalk plus account

Divsec — Tue, 22 Apr 2025 12:30:45 GMT

Hi sorry, whilst I don't have fibre I was able to download the app and login via verification, and then got the story you don't have a fibre plus account message, were you able to get that far?

I don't know the solution for you, just trying to save a little time when the TT staff get to you.

Your post has been escalated!

Re: Talktalk plus account

fr8ys — Tue, 22 Apr 2025 13:03:57 GMT

TalkTalk plus is a separate contract from the normal 900 offering.

Everything is handled via the app including help function and account functions, as I understand it.

Did you sign up for Plus, or do you sign into My Account?

This is Plus info https://community.talktalk.co.uk/t5/Articles/Your-Fibre-900-PLUS-installation/ta-p/2993204

This is 900

https://community.talktalk.co.uk/t5/Articles/Your-Fibre-900-PLUS-installation/ta-p/2993204

If it says you are not a Plus customer, then it probably means you signed up the traditional way.

Re: Talktalk plus account

gkouro — Tue, 22 Apr 2025 13:39:22 GMT

Thanks. The two links you shared are the same. How do I know if I am a plus customer and what is the difference with the conventional one?

Re: Talktalk plus account

ferguson — Tue, 22 Apr 2025 13:53:30 GMT

If you have tried to sign into the Plus app and it tells you that you don't have one, then that's it really. The difference is that you access your details via My Account online and use the usual help channels if required.