topic Re: Full fibre in Full Fibre

Full fibre

Timshady49 — Sat, 26 Apr 2025 12:02:48 GMT

I’ve been waiting over a month to get full fibre. I don’t understand why it’s taking so long. I keep getting told something different.

Re: Full fibre

Gliwmaeden2 — Sat, 26 Apr 2025 13:20:05 GMT

Generally speaking, there are backlogs, @Timshady49.

The whole enterprise is behind schedule, having been given a deadline that looked good only on paper.

You won't be cut off all of a sudden with no options for phone etc, and the next theoretical deadline is early 2027.

Re: Full fibre

fr8ys — Sun, 27 Apr 2025 15:02:25 GMT

@Timshady49 I have removed your duplicate thread to avoid confusion.

Availability can be checked here, as you now seem to suggest it's not available in your area.

https://www.openreach.com/fibre-checker

Re: Full fibre

Timshady49 — Sun, 27 Apr 2025 15:54:58 GMT

It’s saying it’s available in my area. But TalkTalk is telling me it’s not available in my area! And I’ll have to wait for update

Re: Full fibre

fr8ys — Sun, 27 Apr 2025 16:06:45 GMT

There are often companies who have partnered with infrastructure providers and have contributed to the costs who get exclusive deals for a period of time.

There may also be other companies who supply or will supply fibre in your area that are TalkTalk partners.

Unfortunately if TalkTalk say it's not yet available, then they are unable to supply it as yet.

Re: Full fibre

siphosethu-TT — Mon, 28 Apr 2025 08:50:45 GMT

Hi there Timshady49, we're really sorry about that but full fibre is not available in some areas, we are working on extending it though okay. As soon as we provide full fibre it should show using the link below, and for confirmation you can just contact our better value department, and they will advise you more on this. Thanks

https://new.talktalk.co.uk/check-availability

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Full fibre

Timshady49 — Mon, 28 Apr 2025 09:31:52 GMT

It’s telling me that full fibre is available in my area! I spoke to an adviser and their telling it’s not available in my area!

Re: Full fibre

siphosethu-TT — Mon, 28 Apr 2025 10:18:24 GMT

I guess we are not providing it as yet. Hopefully in the near future will be providing it. I'm really sorry about the inconvenience it must be causing you, give it time and just check again okay. Thanks

Re: Full fibre

fr8ys — Mon, 28 Apr 2025 10:58:41 GMT

@Timshady49 if I'm reading this correctly the infrastructure to your flats is not yet in place and the next update from OpenReach will not be available until 6th May.

Reading this is doesn't say it will be available then either, only to check back for an update.

Appreciate this is not what you may have previously been led to believe but the infrastructure for flats is much more complicated than a row of houses in a street.

I suggest you post back here after the 6th and ask for an update.