topic Re: Requesting another eero in Full Fibre

Requesting another eero

Amir_Shahzad — Thu, 20 Feb 2025 21:18:59 GMT

I recently had Full Fibre 900 installed and was given an eero pro 6 router to go along with it. I have found that I only recieve full signal in the room that the router is based in and the minute I exit that room my signal either becomes weak or drops.

There are some parts of my house where the signal is just non-existent. Is there any way I could be sent an additional eero to manage these dead spots?

Thank you.

Re: Requesting another eero

Karl-TalkTalk — Fri, 21 Feb 2025 06:29:38 GMT

I'll get another eero out to you and see if this helps.

Thanks

Karl.

Re: Requesting another eero

Amir_Shahzad — Fri, 21 Feb 2025 08:06:58 GMT

Hello,

Thanks,

Will this be free of charge or will there be an extra monthly fee?

And where would you suggest I place the eero to ensure I have a stable signal between my main eero and the dead spots?

Re: Requesting another eero

Karl-TalkTalk — Fri, 21 Feb 2025 08:12:22 GMT

There will be no charge and you should place this at a mid point between your router and furthest device.

Thanks

Karl.

Re: Requesting another eero

Amir_Shahzad — Fri, 21 Feb 2025 08:28:03 GMT

Hi,

Thank you. Just one more thing.

Will i recieve an email telling me when this order will arrive?

Re: Requesting another eero

Karl-TalkTalk — Fri, 21 Feb 2025 09:00:18 GMT

No email, but this will usually arrive within 48hrs.

Thanks

Karl.

Re: Requesting another eero

Amir_Shahzad — Fri, 21 Feb 2025 15:05:50 GMT

Hello,

Alright, I will let you know when it arrives and if it fixes the dead spots.

Thank you for your help.

Re: Requesting another eero

Chris-TalkTalk — Fri, 21 Feb 2025 15:21:08 GMT

OK thanks 🙂

Re: Requesting another eero

Amir_Shahzad — Sun, 23 Feb 2025 15:52:51 GMT

Hello,

Will the additional eero be arriving today?

Sorry if I sound desperate but the main living room and bedroom has no signal and we need it ASAP.

Thanks

Re: Requesting another eero

Gliwmaeden2 — Sun, 23 Feb 2025 15:54:51 GMT

Unlikely on a Sunday, @Amir_Shahzad. Staff will respond after the weekend.

Re: Requesting another eero

Anonymous — Mon, 24 Feb 2025 07:30:06 GMT

Morning,

I would expect this to arrive today or tomorrow at the latest.

Thanks

Michelle

Re: Requesting another eero

Amir_Shahzad — Mon, 28 Apr 2025 14:27:22 GMT

Sorry for the late reply.

The additional eero has definitely fixed the signal issues downstairs but I am starting to notice inconsistent signal on the upper floor, especially with my devices like my laptop and PS5. I tried switching them from 5Ghz to 2.4Ghz but the lag spikes are still occuring quite frequently. Any advice on how to fix this?

Re: Requesting another eero

angelique-TT — Wed, 30 Apr 2025 07:31:09 GMT

Good morning @Amir_Shahzad . Kindly contact our full fibre team using the below contact details and they will be able to assist you further:

03451720074

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Requesting another eero

Amir_Shahzad — Wed, 30 Apr 2025 12:26:06 GMT

Thank you but I think there is no need, Ive repositioned one of my eeros so theres one on each floor and it seems to have worked so far.

Re: Requesting another eero

angelique-TT — Wed, 30 Apr 2025 16:42:55 GMT

That is good to hear. Please don't hesitate to call in using the above contact details should you require any other assistance. Thank you for contacting TalkTalk. Goodbye 🙂