topic Re: Lost internet in Full Fibre

Lost internet

Tomas19681 — Thu, 01 May 2025 12:21:33 GMT

Yesterday some ground workers cut internet cable outside my house. By chat I’m ordered engineer to repair for 1 of may between 8-13 . But engineer didn’t turn up. I like internet back as soon as possible.

Re: Lost internet

fr8ys — Thu, 01 May 2025 14:51:54 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Lost internet

Philile-TT — Fri, 02 May 2025 14:16:30 GMT

Hi there @Tomas19681 just checking if the issue is now resolved?