topic Re: Broadband down in Full Fibre

Broadband down

GrazerX — Tue, 06 May 2025 18:18:15 GMT

Diagnosed - fibro optic cable cut by Gardener!

Re: Broadband down, I don't exist

Anonymous — Tue, 06 May 2025 18:07:20 GMT

What lights a showing on the ONT?

Re: Broadband down, I don't exist

GrazerX — Tue, 06 May 2025 18:08:50 GMT

I've just discovered the issue. Cable in garden has been cut by gardeners

Re: Broadband down

Anonymous — Tue, 06 May 2025 18:40:19 GMT

That's a ball-ache, I bet they won't be coming back.

Re: Broadband down

ferguson — Tue, 06 May 2025 19:35:43 GMT

@GrazerX

It can be fixed of course and TalkTalk should pick this up and arrange it for you. From what you have described though it is something that is likely to be chargeable, not the network supplier at fault. Perhaps you can try and recover any costs from the gardener, if they are reputable and insured?

Re: Broadband down

GrazerX — Tue, 06 May 2025 20:36:44 GMT

It's hard to blame the gardener. It was all quite overgrown so he couldn't see and the cable was sitting well above ground level. I would have thought the cable should have been buried.

Re: Broadband down

ferguson — Tue, 06 May 2025 21:11:15 GMT

Well OK, that will be up to the engineers to determine.

Re: Broadband down

sabelo-TT — Thu, 08 May 2025 09:45:45 GMT

Hello there @GrazerX,

In the meantime please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Thanks.