topic Re: New Router for Full Fibre 150 VOIP in Full Fibre

New Router for Full Fibre 150 VOIP

stephen54 — Thu, 22 May 2025 11:47:15 GMT

Hi,

Just signed up to FF150VOIP and today received what I expected to be an eero router.

I was surprised when I opened the box and the router looked just like my old grey Sagemcom one.

The only difference I can see is a sticker saying “Digital Voice Use when instructed” covering an additional port. I can’t tell whether this is an Ethernet port or a regular BT telephone socket.

Can anyone explain;

If I have received the correct router.

Why it’s not an eero.

Is it a BT Socket under the label.

Will I still require an adapter to connect my BT Plugged phone to my router.

Thanks in advance.

Regards,

Re: New Router for Full Fibre 150 VOIP

Philile-TT — Thu, 22 May 2025 11:55:35 GMT

Hi there @stephen54 please contact the full fibre support team on the number 03451720074. Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: New Router for Full Fibre 150 VOIP

stephen54 — Thu, 22 May 2025 12:02:47 GMT

Hi @Philile-TT ,

Just tried that number and I can’t speak to anyone. Just get sent a text message saying go online.

Not impressed.

Regards,

Re: New Router for Full Fibre 150 VOIP

Philile-TT — Thu, 22 May 2025 12:06:13 GMT

You can use the below link to chat with the team:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm.

Scroll down the page and you will see a chat now option.

Re: New Router for Full Fibre 150 VOIP

stephen54 — Thu, 22 May 2025 12:18:55 GMT

Hi. @Philile-TT ,

Thank you. I will give that a try.

Regards,

Re: New Router for Full Fibre 150 VOIP

stephen54 — Thu, 22 May 2025 13:11:01 GMT

Hi @Philile-TT ,

Just an update on my questions.

I finally managed to get in touch with support and had my questions successfully answered.

FYI, the response from Tech Support is;

It is the correct router.

It's an upgraded version of the earlier Sagemcom and has an inbuilt BT style phone port (and still has all the other sockets as well).

You don't need a separate BT to Ethernet adapter, so you can plug your phone straight in. (i.e. one less mains socket required).

Hope this is useful information.

Regards,

Re: New Router for Full Fibre 150 VOIP

kanya-TT — Thu, 22 May 2025 13:33:18 GMT

Hey there, @stephen54. We are glad this is sorted and you got all the clarity you needed. Thank you and take care.

Kanya