topic Re: VOIP in Full Fibre

VOIP

MikeS86 — Sat, 24 May 2025 08:05:46 GMT

last night my phone stopped working all i get is a continues tone same as the engaged signal

cannot find where the chat part of screen is, looked everywhere to talk to some one, other than that will have to use my phone and spend money. that is the only disadvantage to having the VOIP phone

Re: VOIP

Gliwmaeden2 — Sat, 24 May 2025 08:14:14 GMT

Use the Chat link on this information page, @MikeS86:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Staff are not back on here before Monday.

Re: VOIP

KeithFrench — Sat, 24 May 2025 10:15:13 GMT

Hi @MikeS86

There is no need to spend money, it sounds like a fault & will need to be fixed. Which make/model of router do you have & how does the phone connect to it?

Re: VOIP

KeithFrench — Sat, 24 May 2025 10:34:53 GMT

Hi @MikeS86

Change of plan, there are several people on the forum suffering from this, so I think this is a network issue. My only out-of-hours contact is via the manager of the forum's tech support staff. I have sent her an email, but I have no idea if she will pick it up over the weekend.

I suggest, therefore, that the best way to handle this is for you to try calling the Full Fibre Helpdesk on 0345 172 0074. Their opening hours are Monday - Saturday 08:00 to 21:00, Sundays 08:00 to 19:00. Alternatively, you can try using the chat link that @Gliwmaeden2 has provided.

Re: VOIP

fr8ys — Sat, 24 May 2025 10:43:13 GMT

Hi,

This is now recorded as an incident on the service dashboard.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

I suggest you keep an eye on this for a resolution.

Hopefully it won't be too long.

Re: VOIP

nomfezeko-TT — Mon, 26 May 2025 07:15:05 GMT

Hello @MikeS86 , thank you for reaching out to us, we are so sorry that you're experiencing an issue with your VOIP phone, please let us know if you still require some help, we will be here to support you.

-Fez

Re: VOIP

fr8ys — Mon, 26 May 2025 14:23:43 GMT

Latest update from the dashboard.

Latest update Monday 26th May 2:45pm:

We believe the issue impacting digital voice services for some customers is now resolved.

We’re extremely sorry if you experienced issues with your service. If you have been impacted by this issue we advise you to complete a reboot of your router.

Could you try please and let us know if you are now connected.

Thank you.

Re: VOIP

nomfezeko-TT — Mon, 26 May 2025 14:25:20 GMT

Thank you @fr8ys for the support.

-Fez.